Deputy PM / Change Management Consultant

ASI Government; Springfield (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

ASI Government is seeking a Project Manager to support analysis and reporting for a Department of Homeland Security customer experience strategy. The role focuses on CX strategy, communications, survey development, analysis, and organizational improvement efforts for a DHS component.

Responsibilities include coordinating projects, developing materials and reports, survey design and analysis, and facilitating high-quality meetings to drive program improvements.

Qualifications

• Experience leading federal CX projects or similar initiatives.
• Excellent written and oral communication with diverse stakeholders.
• Ability to coordinate multiple workstreams and deliverables.

Responsibilities

• Coordinate projects and support the project manager with timelines and documentation.
• Develop communications materials, briefs, and reports for internal and external stakeholders.
• Assist with survey design, administration, and analysis for CX initiatives.
• Facilitate meetings and contribute to strategy discussions for client programs.
• Support business process improvement and documentation efforts.

Skills

Project management

Stakeholder communication

Analytical thinking

Team collaboration

Job description

ASI Government provides government leaders with the expertise they need to navigate acquisition and organizational challenges so they can make an impact and achieve their goals. For over 30 years, ASI has transformed the way government does business, impacting over 70 government agencies across the civilian, defense, and intelligence communities.

Do you thrive on creating unique and impactful value for Federal clients? Are you passionate about partnering with clients and collaborating to create solutions? Do you enjoy the opportunity to drive change that impacts our nation?

We are looking for smart, curious, driven individuals to join us in partnering with our client to help them solve some of the nation's most challenging problems. ASI Government serves as a trusted adviser to government leaders seeking improved performance, enhanced organization effectiveness, and strategic change.

ASI is actively seeking a Project Manager who help support the analysis and reporting for an important Department of Homeland Security federal agency’s customer experience strategy. The Strategy and Organization Development Consultant will support a major Department of Homeland Security (DHS) component with customer experience (CX) strategy, communications, survey development, analysis, and organizational improvement efforts.

Key Responsibilities

• Project Management - Support the project manager and team in coordinating projects. Specific activities may include:
  • Collect the necessary information required to start projects
  • Providing operational support such as liaising with stakeholders, tracking timelines, etc.
  • Preparing, reviewing, and maintaining project documentation, agendas, and reports.
• Communications and Strategy - Support communications/marketing efforts for a Federal agency’s CX program and initiatives. Specific activities may include:
  • Develop targeted messaging to convey program’s impact and success in keeping with agency/program guidelines and priorities to internal and external stakeholders.
  • Develop materials including memos, PowerPoints, fact sheets, case studies, articles brochures, briefing books, reports, and other forms of internal and external communications, and manage clearance processes.
  • Follow communications protocols as agreed upon with client and ASI leadership team, including receiving approvals for outreach and deliverables.
  • Ensure program materials are branded correctly and consistently in keeping with client standards and branding guidelines.
• Survey Design, Administration, and Analysis - Work with a team conducting root cause analysis and action planning, leveraging a range of data collection methods (e.g., targeted surveys, focus groups, interviews) for the design, development, and deployment of customer satisfaction and/or employee surveys and initiatives
• Presentation/Meeting Facilitation - Support high quality meeting design and facilitation, creating collaborative, open, and transparent forums for leadership and staff to identify opportunities for improvement of program processes
• Business Process Management and Improvement Support - Provide support for improving processes, policies, and guidance. This may include the development of job aids, procedures, concept of operations, web-based publications and guidance and communication plans