Government Call Center Specialist: Data & Reports

TechOp Solutions International, Inc.; New Orleans (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

TechOp Solutions International, Inc. is seeking experienced Call Center Representatives to support a government client. You will provide superior customer service, track and resolve inquiries, and maintain a high level of professionalism in a fast-paced environment.

Responsibilities include handling calls, documenting details in government systems, and performing research as needed. A minimum of 3+ years in a call center and strong communication skills are required, with proficiency in Microsoft

Qualifications

• 3+ years experience in a call center.
• Proven ability to multitask while inputting data.
• Strong written and verbal communication skills.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers, applying critical-thinking beyond scripts.
• Navigate multiple systems and applications while documenting information.
• Record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned

Skills

Call center experience

Multitasking

Strong communication

Education

High school diploma or equivalent

Tools

Microsoft 365

Microsoft Word

CRM software

Telephony systems

Job description

TechOp Solutions International, Inc. is seeking experienced Call Center Representatives to support a government client. You will provide superior customer service, track and resolve inquiries, and maintain a high level of professionalism in a fast-paced environment.

Responsibilities include handling calls, documenting details in government systems, and performing research as needed. A minimum of 3+ years in a call center and strong communication skills are required, with proficiency in Microsoft