Governance - Team Administrator

NHS Jobs; United States; Remote; USD 40,000 - 50,000; Full time

Job summary

Omnes Healthcare Limited is seeking a Governance Team Administrator to support the governance function and patient safety services. This role involves confidential admin duties, diary management, meeting minutes, and data reporting while working remotely with occasional site travel.

You will liaise with various stakeholders, produce governance reports, assist audits, and help maintain the governance system in line with NHS and organisational policies.

Qualifications

• Experience of working in a healthcare setting.
• Experience working within an administrative role.
• Good written and verbal communication skills, able to communicate with a variety of stakeholders.
• Demonstrates flexibility in prioritising and managing own workload.
• Confident working with a team to meet objectives.
• Confident using of Microsoft packages e.g. Excel, Outlook and Word.
• Can demonstrate the importance of confidentiality and information governance.

Responsibilities

• Provide effective, efficient and confidential administrative support to the Governance Team with minimal supervision.
• Maintain electronic appointment diaries as required.
• Typing and distribution of confidential correspondence within timescales.
• Receive and respond to internal and external correspondence, taking appropriate and timely action as required, in accordance with departmental standards and processes.
• Contribute to the delivery of improvement plans and programmes as identified within key objectives.
• Act as a point of contact for all enquiries, using own initiative from experience gained.
• Maintain accurate and timely data entry to databases to meet service requirements.
• Assist with the production of the meeting agendas and associated papers, ensuring they are issued in a timely manner.
• Producing high-quality meeting minutes
• Coordinate and schedule regular governance meetings, ensuring the availability of key stakeholders, including the Medical Director and Director of Nursing and Quality.
• Liaise with staff across the organisation to chase closure of actions, escalating outstanding items as necessary.
• Organise venues, refreshments, equipment and any necessary materials for events and meetings.
• Prioritise own workload to meet the needs of the Governance team and ensure all deadlines are met.
• Maintain up to date filing and archive filing systems, disposing of archived records and documentation according to policy and ensuring the confidentiality and safekeeping of such documents.
• Participate in in-house training as required
• Providing cover for colleagues as necessary and at the demands of the service
• Liaise with external bodies as required
• Provide administrative support for internal and external audits, including gathering required documents and ensuring audit checklists are completed.
• KPI patient experience submission
• Service specific report generation
• Monitoring of Google Reviews
• Monitoring of complaints compliance and tracking
• Mandatory training updating on our Governance system.
• Booking of BLS training
• Collate data and information from various teams to support the production of governance and compliance reports.
• Assist in maintaining the governance system, ensuring that all necessary documentation (e.g., policies, meeting minutes, and reports) is uploaded and kept up to date.
• Provide administrative support for regulatory submissions, including CQC-related documents and reports.
• Assist with the preparation of presentations, briefings, and other materials as needed.
• Ensure that all governance-related files and documents are properly maintained and archived in accordance with NHS and organisational policies.

Skills

Healthcare experience

Administrative experience

Communication skills

Confidentiality & information gov

Team player

Microsoft Office proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Role: Governance Team Administrator Department: Governance Hours of work: Full Time Reporting to: Patient Experience and Quality Improvement Manager Location: Remote with travel to site Interview Dates: 7th and 8th October between 11:30-2:30pm

We are looking for an enthusiastic and motivated individual to join our busy Governance Team. The Governance Team Administrator provides administrative support to the Governance team to ensure the provision of a high-quality co-ordinated clinical governance and patient safety service. The post requires the post holder to undertake a supportive role with administrative duties exercising initiative, discretion and skill. The post holder will support other team members with administrative duties as well as producing regular and ad hoc reports. The post holder must be able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.

Responsibilities

• Provide effective, efficient and confidential administrative support to the Governance Team with minimal supervision
• Maintain electronic appointment diaries as required.
• Typing and distribution of confidential correspondence within timescales.
• Receive and respond to internal and external correspondence, taking appropriate and timely action as required, in accordance with departmental standards and processes.
• Contribute to the delivery of improvement plans and programmes as identified within key objectives.
• Act as a point of contact for all enquiries, using own initiative from experience gained.
• Maintain accurate and timely data entry to databases to meet service requirements.
• Assist with the production of the meeting agendas and associated papers, ensuring they are issued in a timely manner.
• Producing high-quality meeting minutes
• Coordinate and schedule regular governance meetings, ensuring the availability of key stakeholders, including the Medical Director and Director of Nursing and Quality.
• Liaise with staff across the organisation to chase closure of actions, escalating outstanding items as necessary.
• Organise venues, refreshments, equipment and any necessary materials for events and meetings.
• Prioritise own workload to meet the needs of the Governance team and ensure all deadlines are met.
• Maintain up to date filing and archive filing systems, disposing of archived records and documentation according to policy and ensuring the confidentiality and safekeeping of such documents.
• Participate in in-house training as required
• Providing cover for colleagues as necessary and at the demands of the service
• Liaise with external bodies as required
• Provide administrative support for internal and external audits, including gathering required documents and ensuring audit checklists are completed.
• KPI patient experience submission
• Service specific report generation
• Monitoring of Google Reviews
• Monitoring of complaints compliance and tracking
• Mandatory training updating on our Governance system.
• Booking of BLS training
• Collate data and information from various teams to support the production of governance and compliance reports.
• Assist in maintaining the governance system, ensuring that all necessary documentation (e.g., policies, meeting minutes, and reports) is uploaded and kept up to date.
• Provide administrative support for regulatory submissions, including CQC-related documents and reports.
• Assist with the preparation of presentations, briefings, and other materials as needed.
• Ensure that all governance-related files and documents are properly maintained and archived in accordance with NHS and organisational policies.

Experience

• Experience of working in a healthcare setting
• Experience working within an administrative role
• Good written and verbal communication skills, able to communicate with a variety of stakeholders.
• Demonstrates flexibility in prioritising and managing own workload
• Confident working with a team to meet objectives
• Confident using of Microsoft packages e.g. Excel, outlook and Word
• Can demonstrate the importance of confidentiality and information governance

Who we are

Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

Benefits

• 25 days holiday plus bank holidays
• Excellent work / Life balance
• Clinical progression
• Training cost support
• Full indemnity cover paid by the practice.
• NHS Discount & Support Schemes
• Employee Assistance Program
• Sick Pay
• Enhanced maternity and paternity leave
• Salary sacrifice electric car scheme
• Life insurance
• 3 x salary
• Healthcare cash plan
• Cycle to work scheme.
• Charitable giving scheme
• An extra day off to celebrate your birthday.
• Occupational Health Support

Experience

• Experience of working in a healthcare setting
• Experience working within an administrative role
• Good written and verbal communication skills, able to communicate with a variety of stakeholders.
• Demonstrates flexibility in prioritising and managing own workload
• Confident working with a team to meet objectives
• Confident using of Microsoft packages e.g. Excel, outlook and Word
• Can demonstrate the importance of confidentiality and information governance