GovCon Program Support & Stakeholder Liaison

BryceTech; Port Hueneme (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health plan (dental & vision)

Life & disability insurance

401(k) with match

Education reimbursement

Job summary

BryceTech is seeking Program Support Specialists for the Naval Surface Warfare Center, Port Hueneme Division, to respond to inquiries, coordinate issue resolution, and maintain high customer satisfaction with diverse stakeholders. The role requires a Bachelor's degree in a related field and up to 5 years of relevant experience, with strong analytical and communication skills and proficiency in Microsoft Excel.

Security clearance may be required.

Qualifications

• Bachelor's degree in business administration, economics, public policy or a related field.
• 0–5 years of relevant experience providing program coordination, customer support, stakeholder engagement, help-desk support, technical support, account management, or a related service-oriented function.
• Demonstrated ability to respond to customer inquiries, coordinate issue resolution, communicate clearly with diverse stakeholders, and maintain a high level of customer satisfaction.
• Strong analytical, organizational, problem-solving, and written communication skills.
• Proficiency with Microsoft Excel and other Microsoft Office applications.

Responsibilities

• Serve as the primary liaison between the program office, government stakeholders, customers, end users, and supporting organizations.
• Develop and maintain strong customer relationships through responsive communication, proactive engagement, and consistent follow-through.
• Respond to customer inquiries regarding program activities, products, services, schedules, processes, requirements, and deliverables.
• Provide accurate, timely, and professional information to customers through email, telephone, meetings, briefings, and other communication channels.
• Assess customer needs and coordinate with program, technical, logistics, contracting, and operational teams to develop appropriate responses and solutions.
• Track, manage, and resolve customer issues, concerns, requests, and service-related problems through completion.
• Maintain customer inquiry, issue, request, and resolution logs to support accountability and trend analysis.
• Escalate complex, sensitive, or unresolved issues to the appropriate program manager or functional lead.
• Monitor response times, resolution status, service commitments, and customer satisfaction indicators.
• Provide customers with regular updates regarding open requests, program milestones, schedule changes, product availability, and planned activities.
• Coordinate customer meetings, demonstrations, briefings, training sessions, product reviews, and program engagements.
• Prepare agendas, presentations, status reports, meeting minutes, action-item trackers, and follow-up communications.
• Gather and document customer feedback, operational needs, product concerns, and recommendations for program improvement.
• Analyze customer feedback and recurring issues to identify trends, risks, process gaps, and opportunities to improve products and services.
• Support the development and maintenance of customer-facing materials, including user guides, fact sheets, frequently asked questions, newsletters, procedures, and program updates.
• Assist customers with product or service access, delivery schedules, usage questions, technical support coordination, and other program-related needs.
• Coordinate with internal teams to ensure customer requirements are understood, documented, prioritized, and addressed.
• Support requirements clarification and traceability by documenting customer needs, requested capabilities, acceptance criteria, and operational priorities.
• Assist with the planning and execution of customer surveys, interviews, working groups, focus groups, and feedback sessions.
• Maintain accurate customer contact information, stakeholder lists, communication records, and engagement histories.
• Support program outreach activities, customer onboarding, user training, product demonstrations, and transition activities.
• Coordinate the distribution of program communications, deliverables, notifications, reports, and other customer information.
• Monitor program schedules and deliverables to identify potential customer impacts and communicate them in a timely manner.
• Prepare concise analyses and recommendations to support decisions related to customer needs, service delivery, issue resolution, and program performance.
• Support the development of customer service metrics, performance dashboards, and recurring reports for program leadership.
• Ensure customer communications and support activities are consistent with program policies, procedures, contractual requirements, and applicable government regulations.
• Protect sensitive, proprietary, controlled, and personally identifiable information in accordance with organizational requirements.
• Maintain organized records of customer interactions, decisions, commitments, issues, and resolutions.
• Collaborate with government personnel, contractors, technical teams, operational users, and external stakeholders to promote effective program execution.
• Identify and recommend process improvements that enhance responsiveness, communication, service quality, and customer satisfaction.
• Represent the program office professionally and foster a customer-focused culture across program support activities.

Skills

Customer communication

Analytical skills

Written communication

Problem solving

Excel

Education

Bachelor's degree in business administration, economics, public policy or a related field

Tools

Microsoft Excel

Microsoft Office

Job description

BryceTech is seeking Program Support Specialists for the Naval Surface Warfare Center, Port Hueneme Division, to respond to inquiries, coordinate issue resolution, and maintain high customer satisfaction with diverse stakeholders. The role requires a Bachelor's degree in a related field and up to 5 years of relevant experience, with strong analytical and communication skills and proficiency in Microsoft Excel.

Security clearance may be required.