GovCon Program Support Specialist – Stakeholder Liaison

BryceTech; Port Hueneme (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health plan incl. dental

Life & disability insurance

401(k) with company match

Educational reimbursement

Job summary

BryceTech is seeking Program Support Specialists to respond to customer inquiries, coordinate issue resolution, and communicate with diverse stakeholders for the Naval Surface Warfare Center, Port Hueneme Division (NSWC PHD).

Responsibilities include serving as the primary liaison among the program office and government customers, maintaining relationships, tracking inquiries, and escalating issues as needed to ensure timely, accurate program support and customer satisfaction.

Qualifications

• Bachelor's degree in a related field.
• 0-5 years of relevant experience in program coordination, customer support, stakeholder engagement, or related service function.
• Ability to obtain and maintain an Active Secret security clearance.
• Strong written communication and problem-solving skills.

Responsibilities

• Serve as the primary liaison between the program office, government stakeholders, customers, end users, and supporting organizations.
• Develop and maintain strong customer relationships through responsive communication, proactive engagement, and consistent follow-up.
• Respond to customer inquiries regarding program activities, products, services, schedules, processes, requirements, and deliverables.
• Provide accurate, timely, and professional information to customers through email, telephone, meetings, briefings, and other communication channels.
• Assess customer needs and coordinate with program, technical, logistics, contracting, and operational teams to develop appropriate responses and solutions.
• Track, manage, and resolve customer issues, concerns, requests, and service-related problems through completion.
• Maintain customer inquiry, issue, request, and resolution logs to support accountability and trend analysis.
• Escalate complex, sensitive, or unresolved issues to the appropriate program manager or functional lead.

Skills

Analytical skills

Organizational skills

Written communication

Stakeholder engagement

Customer service

Education

Bachelor's degree in business administration, economics, public policy or a related field

Tools

Microsoft Excel

Microsoft Office

Job description

BryceTech is seeking Program Support Specialists to respond to customer inquiries, coordinate issue resolution, and communicate with diverse stakeholders for the Naval Surface Warfare Center, Port Hueneme Division (NSWC PHD).

Responsibilities include serving as the primary liaison among the program office and government customers, maintaining relationships, tracking inquiries, and escalating issues as needed to ensure timely, accurate program support and customer satisfaction.