GovCloud Security Advisor I — Falcon Complete

CrowdStrike Holdings, Inc.; Minnesota; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Market-leading compensation

Equity awards

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development

Employee networks and volunteering

Vibrant office culture

Job summary

CrowdStrike Holdings, Inc. is seeking a Falcon Complete Security Advisor to guide customers toward secure experiences with Falcon Complete. You will assess environments, recommend improvements, and coordinate with CrowdStrike teams to resolve issues.

Ideal candidates bring at least 2 years in cybersecurity, strong communication skills, and knowledge of threat detection and incident response. A Bachelor's in Technology/Cybersecurity and relevant certifications are preferred, with remote-friendly

Qualifications

• 2+ years in cybersecurity focused role.
• Customer empathy and ability to guide customers towards desired outcome.
• Excellent customer-facing communication skills including verbal and written.
• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
• Adept in Windows, Linux, and MAC operating systems.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.
• Proven experience utilizing AI technologies to enhance decision-making and workflows.

Responsibilities

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Skills

Cybersecurity experience

Customer empathy

Strong communication

Windows/Linux/macOS

Threat detection & IR

AI technologies usage

Education

Bachelor's in Technology/Cybersecurity

Cybersecurity certifications (SANS/ISC2)

Job description

CrowdStrike Holdings, Inc. is seeking a Falcon Complete Security Advisor to guide customers toward secure experiences with Falcon Complete. You will assess environments, recommend improvements, and coordinate with CrowdStrike teams to resolve issues.

Ideal candidates bring at least 2 years in cybersecurity, strong communication skills, and knowledge of threat detection and incident response. A Bachelor's in Technology/Cybersecurity and relevant certifications are preferred, with remote-friendly