Gov IT Applications Support Analyst (Albuquerque, On-Site)

Three Saints Bay, LLC; Albuquerque (NM); On-site; USD 70,000 - 90,000; Full time

Job summary

Eagle Harbor, LLC. in Albuquerque, NM seeks an Applications Support Analyst to provide functional and implementation support to IS&A and IT Infrastructure, assist with production, deployment, and patch management, and ensure security protocols.

Ideal candidate has a Bachelor's in a computer-related field and 3–5 years of experience with Windows Server platforms and AD/Group Policy, along with strong communication, time management, and lifecycle knowledge.

Qualifications

• Bachelor's Degree in a computer related field or equivalent work experience
• 3–5 years of professional experience in software/hardware applications for a complex organization including development
• At least 2 years professional experience in an enterprise server environment
• Enterprise experience with Windows Server Platform 2019, 2022
• Working knowledge of programming and database process life cycles
• Excellent skills in written and spoken communication
• Excellent time management skills and organizational abilities
• Understands the components of Project Management

Responsibilities

• Provides support in production, demonstration, and testing environments
• Provides client support during development and production deployment of applications
• Assists with identifying, diagnosing, and resolving issues
• Assists with implementing patch management and software upgrades for all applications
• Documents and maintains a knowledgebase and other associated information in accordance with IS&A and cyber security protocols
• Assists in the development, maintenance, and implementation of a Disaster Recovery Plan for all production applications
• Ensures follow through on entire software lifecycle
• Supports Active Directory Federation Services (ADFS) for development and production application authentication
• Performs other duties as assigned to support IS&A and cyber security policies

Skills

Communication skills

Time management

Organizational abilities

Programming knowledge

Education

Bachelor's Degree in a computer related field

Tools

Windows Server 2019

Windows Server 2022

Active Directory

Group Policy

Programming basics

Database processes

Job description

Eagle Harbor, LLC. in Albuquerque, NM seeks an Applications Support Analyst to provide functional and implementation support to IS&A and IT Infrastructure, assist with production, deployment, and patch management, and ensure security protocols.

Ideal candidate has a Bachelor's in a computer-related field and 3–5 years of experience with Windows Server platforms and AD/Group Policy, along with strong communication, time management, and lifecycle knowledge.