Gourmet Hostperson (Tipped) - (Part-Time) - Durango

Durango Casino & Resort; Las Vegas (NV); On-site; USD 26,000 - 36,000; Full time

Job summary

Durango Casino & Resort in Las Vegas invites guests to experience approachable luxury through outstanding hospitality. We are hiring a guest services ambassador who greets guests, manages reservations, and collaborates with the team to create memorable experiences.

You will handle reservation communications, assist with seating, and respond to special guest requests. We train you to excel, with a focus on kindness, inclusivity, reliability, and a passion for hospitality.

Responsibilities

• Greeting Guests with a warm smile and friendly, personable demeanor.
• Utilizing the OpenTable Reservation system to manage reservations and seating.
• Communicating guest requests to the service team and ensuring timely follow-up.
• Wishing departing Guests a fond farewell and inviting them to return.

Job description

Las Vegas, NV, United States

Job Description

JOB DESCRIPTION

It’s great to meet you!

Thanks for taking the time to learn more about the next generation of Station Casinos, a brand stemming from Frank Fertitta, Jr.’s inclusive spirit, forward-looking vision, and dedication to excellence. Durango exists to give locals a place to go—a destination for people to feel welcome and at home, and we need some people to help make this a reality.

Interested? Then see why this role is important to us.

This role is critical for us to succeed as an approachable, luxury destination offering best-in-class hospitality and exciting amenities for all. In addition, you are empowered to create memorable experiences for our guests.

If you are willing to take on this responsibility, then check out what you will be doing.

While there are several tasks that define your role, you will need to be really good at making it easy for our guests: delivering service with a personal touch and delighting others whenever possible, all with an approachable sense of luxury. Most of the time, you will be:

Acting as an ambassador of the steakhouse. Proactively greeting Guests with a warm smile, be engaging and personable.

Adhering to the practices of phone etiquette. Utilizing the Open Table Reservation system to manage the reservation process and for table seating management.

Communicating with the service team to ensure any special Guest requests are acknowledged.

Acknowledging departing Guests and bid them a fond farewell and a welcome return.

But don’t worry—we will train you to be great at this!

What we can’t train is what’s inside of you.

Our values are essential to us, and we need them to be important to you, too. We look for people who are naturally kind, inclusive, forward-thinking, reliable, passionate, and self-aware. THESE ARE NON-NEGOTIABLE.

So far, so good, but just one or two more things.

In a perfect world, we would also like you to come with:

Ability to work in a fast paced environment.

Physical ability to stand for long periods of time, bend or reach to a height of 6 feet with or without assistance.

Ability to obtain all necessary work cards.