Gourmet Food Sales & Customer Experience Associate

Wild Fork Foods; Plainview (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) and Company Match

Monthly Bonus Plan

PTO: Vacation, Sick, Birthday PTO

Culinary Training

Job summary

Wild Fork Foods in New York is hiring a Retail Sales Associate to create an exceptional guest experience with our personal chef and friendly butcher approach. You will engage customers with product knowledge, meal ideas, and warm hospitality while supporting replenishment, inventory accuracy, and store readiness.

You will work in a fast-paced, cold environment including walk-in freezers, handle cash, and participate in opening and closing duties when leadership isn’t present.

Qualifications

• 1 year of retail, grocery, hospitality, or food experience required.
• Strong customer service skills with enthusiasm for food and culinary exploration.
• Ability to work in fast-paced environments and manage multiple tasks.
• Comfortable working in extremely cold temperatures.
• Ability to lift up to 50 lbs and stand/walk 8–10 hours.
• Flexible scheduling (mornings, evenings, weekends, holidays).
• Basic math skills for cash handling; POS experience a plus.

Responsibilities

• Deliver a warm, engaging “personal chef & friendly butcher” shopping experience.
• Provide recommendations, cooking tips, recipes, and product insights based on customer needs.
• Demonstrate understanding of daily sales goals, promotions, and store priorities, and apply that knowledge through effective customer interaction and selling behaviors.
• Drive sales by engaging customers, building baskets, and suggesting product pairings.
• Support Wild Fork’s service standards to ensure customers feel welcomed, valued, and inspired to return.
• Leverage product knowledge to confidently recommend solutions, build basket size, and deliver a personalized, engaging customer experience.
• Stock, rotate, and merchandise products to ensure a full, fresh, and visually compelling store.
• Complete FIFO rotation and maintain accurate labeling and pricing.
• Keep the store clean, organized, and customer-ready at all times.
• Support planogram changes, promotional sets, and daily recovery routines.
• Assist with receiving and processing deliveries with care and accuracy.
• Maintain back-stock organization and communicate low stock or product issues promptly.
• Follow shrink-prevention practices and report concerns to leadership.
• Confidently work in cold temperatures (walk-in freezer) to pull products, organize stock, and execute counts.
• Adhere to food safety, sanitation, and freezer safety guidelines.
• Operate the POS with accuracy; process transactions, returns, and exchanges.
• Perform opening and closing duties when leadership is not present, including register counts, cash pulls, safe drops, store walkthroughs for readiness and store walkthrough for readiness and security
• Follow all cash handling SOPs with precision and integrity.
• Work closely with Team Leaders to execute daily priorities and meet store goals.
• Participate in training, product knowledge sessions, and new processes.
• Actively participate in ongoing training and development to strengthen product expertise, selling capability and consistency in execution.
• Support a positive, inclusive team culture where everyone feels valued.

Job description

Wild Fork Foods in New York is hiring a Retail Sales Associate to create an exceptional guest experience with our personal chef and friendly butcher approach. You will engage customers with product knowledge, meal ideas, and warm hospitality while supporting replenishment, inventory accuracy, and store readiness.

You will work in a fast-paced, cold environment including walk-in freezers, handle cash, and participate in opening and closing duties when leadership isn’t present.