Google Workspace Engineer II

ucf; Orlando (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

University of Central Florida (UCF) seeks a Unified Communications Engineer II to manage Google Workspace and Microsoft 365 environments, monitor service health, and implement approved changes. You will maintain runbooks and contribute to security and data protection settings, working under the direction of the Senior Productivity Platforms Engineer.

The role emphasizes daily administration, incident resolution, and automation development to improve efficiency across collaboration platforms.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience administering Google Workspace and Microsoft 365 environments.
• Experience with IT service management platforms such as ServiceNow.
• Ability to develop automation scripts to improve operations.

Responsibilities

• Google Workspace and Microsoft 365 administration to ensure reliable operation.
• Manage users, groups, licenses, sharing, and service configurations.
• Maintain runbooks, documentation, and operational reports.

Skills

Google Workspace

Microsoft 365

ServiceNow

PowerShell

Automation scripts

Education

Bachelor's degree or equivalent experience

Tools

Google Apps Script

Microsoft Teams

Job description

University Operations :

The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

Visit our website or follow us on Facebook and Instagram to learn more.

The Opportunity:

The Google Workspace Engineer II performs the daily administration, operation, and maintenance of the university's Microsoft 365 and Google Workspace productivity platforms. Working under the technical direction of the Senior Productivity Platforms Engineer, the position implements approved changes and standard configurations, resolves operational issues, and maintains the documentation that keeps both platforms reliable, secure, and consistently supported.

Classification Title: Unified Communications Engineer II

Responsibilities:

Google Workspace and Microsoft 365 Operational Administration

• Performs day-to-day administration of Google Workspace services (such as Gmail, Drive and shared drives, Calendar, Meet, Chat, and Groups).
• Manages users, groups, organizational units, license assignments, sharing settings, and service configuration within delegated administrative roles, and monitors service health, message center notices, storage, and usage.
• Manage Microsoft 365 services (such as Exchange Online, Teams, SharePoint, and OneDrive) as time allows.

Platform Operations and Maintenance

• Performs routine platform maintenance, including configuration baseline checks, license and account lifecycle tasks, connector and certificate checks, and application of approved security, retention, and data protection settings.
• Responds to monitoring alerts and service notifications and keeps both platforms current with vendor-announced changes.

Technical Support and Incident Resolution

• Resolves intermediate support issues involving access, sharing, synchronization, mail flow, storage, and collaboration services.
• Manages assigned work through ServiceNow with accurate troubleshooting records and timely customer updates, and escalates architectural, security, and platform-wide issues to the senior productivity platforms engineer with complete technical context.

Implementation of Approved Changes

• Implements approved changes, standard implementations, and configuration updates designed by the senior productivity platforms engineer, including pilot testing, phased enablement, migration tasks, and identity, single sign-on, and provisioning configuration.
• Follows approved change management procedures and prepares implementation records.

Documentation and Operational Reporting

• Maintains runbooks, configuration records, and knowledge articles for both platforms, and produces recurring operational reports on service health, licensing, and usage.
• Provides technical content and technical review to Technology Adoption and Training for user communications, training, and adoption materials.

Standard Automation

• Develops and maintains scripts and workflow automation for routine operational tasks using approved tools and the patterns defined by the senior productivity platforms engineer, and identifies repetitive tasks that can be standardized or automated.

Professional Development

• Participates in peer training and cross-training, maintains current skills in Microsoft 365, Google Workspace, automation, and productivity technologies, and performs other duties as assigned.

Minimum Qualifications:

• Bachelor's degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .

Preferred Qualifications:

• Experience administering Google Workspace and/or Microsoft 365 environments, including user and group management, licensing, email services, collaboration platforms, storage management, and security configuration.
• Experience supporting enterprise productivity and collaboration services such as Gmail, Google Drive, Google Meet, Microsoft Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive, including troubleshooting access, sharing, synchronization, and mail flow issues.
• Knowledge of identity and access management concepts, including Single Sign-On (SSO), provisioning/deprovisioning, directory services, multifactor authentication (MFA), and role-based access controls.
• Experience managing service requests, incidents, and changes through an IT service management platform such as ServiceNow, with demonstrated ability to document troubleshooting activities and communicate effectively with customers and technical teams.
• Experience developing or maintaining automation scripts and workflows using tools such as PowerShell, Google Apps Script, Power Automate, or similar platforms to improve operational efficiency and service delivery.
• Relevant indus

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