Goodman Dermatology - Front Desk Lead - Roswell

Goodman Dermatology; Roswell (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision after 30 n

Short‑term disability and life ins.

401(k) after 90 days

Paid time off and holidays

Growth and advancement opportunities

Job summary

Goodman Dermatology in Woodstock, GA is seeking a Front Desk Lead to oversee administrative and patient flow functions, support the practice's mission, and lead a team of front desk staff. The role requires 2–5 years of management or supervisory experience in a medical office, strong communication skills, and the ability to improve workflow and patient care in a dermatology setting.

Located in the Atlanta metro area, this full-time role offers growth opportunities and a supportive team

Qualifications

• High School Diploma or equivalent required.
• 2–5 years managing or supervising a medical office.
• Dermatology office experience preferred.
• Excellent oral and written communication skills.

Responsibilities

• Manage operations of the assigned practice location.
• Supervise administrative and clinical staff.
• Ensure patient care quality and patient flow efficiency.
• Identify cost-saving and revenue-enhancing opportunities.
• Onboard and train new staff.
• Travel between Goodman locations as needed.

Skills

Leadership

Team management

Communication

Medical office

Problem solving

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Woodstock, GA, US

Goodman Dermatology, an AQUA Dermatology portfolio practice , is the largest and most comprehensive full-service skin care provider in the Southeast. It offers medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology.

We seek a Front Desk Lead who is responsible for ensuring adequate, high-quality patient care, leading and supporting team members, and upholding the practice's vision and mission.

ESSENTIAL FUNCTIONS

• Partners with leadership, providers, and staff to manage operations of assigned practice location(s), including patient care and retention, personnel management, and workflow of the office and clinical team members.
• Monitors and maintains performance practice standards; meets defined target standards for several patient appointments, staffing productivity, patient experience, and other business performance standards.
• Implement policies and procedures that ensure efficient operations supporting administrative and clinical functions.
• Identifies and applies cost‑saving and revenue‑enhancing opportunities.
• Manages the inventory of supplies, equipment, technology, and other resources essential to delivering high‑quality patient care and ensuring the practice's efficient operation.
• Evaluate the performance of all office team members, effectively communicating, giving timely feedback, and empowering team members to do their jobs well.
• Assists in onboarding by training and evaluating new team members.
• Assumes responsibility for patient flow processes. Strategies to improve efficiency and eliminate barriers that impact patient care.
• Provides coverage for Front Desk Specialist and/or Medical Assistant as needed.
• Works well in a team environment, building and maintaining strong working relationships to accomplish everyday tasks collaboratively.
• Adheres to the AQUA Dermatology Mission Statement, Credo, and Service Goals and Values; always provides exceptional customer service.
• Cultivates a culture of compliance that adheres to local, state, and federal regulatory requirements.
• Other duties as assigned

We offer competitive salaries and benefits:

• Medical, Dental, and Vision are available after 30 days of hire
• Short‑term disability and life insurance, along with many ancillary options.
• 401 (k) available after 90 days of hire
• Paid time off and holidays
• Excellent growth and advancement opportunities

LOCATION: Roswell

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full‑Time
• Monday – Friday

SUPERVISORY

This position supervises administrative practice team members (if assigned), the Clinical Supervisor, and the Front Desk Supervisor (if assigned) at their assigned location(s).

TRAVEL

Travel between Goodman Dermatology Practice locations may be required for this position.

QUALIFICATIONS

Education : This position requires a High School Diploma or equivalent.

Experience: Two to five years of management or supervisory experience in a medical office is preferred. Has an understanding of dermatology office protocol and procedures, and can effectively lead a team in a dermatology office.

Communication: Excellent oral and written communication skills

Work Style: Must be able to work well independently, but ask for help when needed. Ability to analyze and interpret information and interact and decipher information telephonically and electronically.

Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice, with over 100 locations throughout Alabama, Florida, and Georgia. Our established practices and experienced physicians offer patients the highest‑quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, plastic surgery procedures, and an array of vein treatments, no case is beyond our experience and expertise.