Front Desk Lead — Dermatology Office Leader

Riverchase Dermatology; Roswell (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision after 30 days

Short-term disability and life保险

401(k) after 90 days

Paid time off and holidays

Growth and advancement opportunities

Job summary

Goodman Dermatology, an AQUA Dermatology portfolio practice, seeks a Front Desk Lead in Roswell, GA to supervise administrative staff and support patient care operations. The role emphasizes leadership, patient experience, and adherence to office protocols in a dermatology setting.

The position is full-time, Monday–Friday, with travel between Aqua Dermatology locations as needed. Strong communication and organization skills are essential for success.

Qualifications

• High School Diploma or equivalent.
• Two to five years of management or supervisory experience in a medical office is preferred. Has an understanding of dermatology office protocol and procedures, and can effectively lead a team in a dermatology office.
• Excellent oral and written communication skills.
• Must be able to work well independently, but ask for help when needed.

Responsibilities

• Partner with leadership, providers, and staff to manage operations of assigned practice location(s), including patient care and retention, personnel management, and workflow of the office and clinical team members.
• Monitors and maintains performance practice standards; meets defined target standards for several patient appointments, staffing productivity, patient experience, and other business performance standards.
• Implement policies and procedures that ensure efficient operations supporting administrative and clinical functions.
• Identifies and applies cost-saving and revenue-enhancing opportunities.
• Manages the inventory of supplies, equipment, technology, and other resources essential to delivering high-quality patient care and ensuring the practice's efficient operation.
• Evaluate the performance of all office team members, effectively communicating, giving timely feedback, and empowering team members to do their jobs well.
• Assists in onboarding by training and evaluating new team members.
• Assumes responsibility for patient flow processes. Strategies to improve efficiency and eliminate barriers that impact patient care.
• Provides coverage for Front Desk Specialist and/or Medical Assistant as needed.
• Works well in a team environment, building and maintaining strong working relationships to accomplish everyday tasks collaboratively.
• Adheres to the AQUA Dermatology Mission Statement, Credo, and Service Goals and Values; always provides exceptional customer service.
• Cultivates a culture of compliance that adheres to local, state, and federal regulatory requirements.
• Other duties as assigned

Skills

Leadership

Communication

Team supervision

Education

High School Diploma

Job description

Goodman Dermatology, an AQUA Dermatology portfolio practice, seeks a Front Desk Lead in Roswell, GA to supervise administrative staff and support patient care operations. The role emphasizes leadership, patient experience, and adherence to office protocols in a dermatology setting.

The position is full-time, Monday–Friday, with travel between Aqua Dermatology locations as needed. Strong communication and organization skills are essential for success.