Carriage House Collection Retail Attendant

ADP; Wheeling (WV); On-site; USD 14,000 - 17,000; Part time

Job summary

Oglebay Park in Wheeling, WV seeks a friendly Part-Time Retail Associate to welcome guests and assist with merchandise selection.

You will operate the point-of-sale system, process sales and returns, stock and rotate merchandise, and maintain a clean, organized shop. Prior retail or guest-service experience is preferred; training will be provided. This role takes place at Oglebay Park's gift shop, with opportunities to engage guests about resort amenities.

Qualifications

• High School Diploma or GED; or related experience or training.
• Previous retail, hospitality, or customer service experience preferred.

Responsibilities

• Welcome guests in a friendly, enthusiastic, and professional manner.
• Provide excellent customer service and assist guests with selecting merchandise.
• Operate the point-of-sale system accurately, including cash, credit card, and other payment methods.
• Process sales, exchanges, and returns according to policy.
• Maintain accurate cash handling and follow all register procedures.
• Stock, replenish, and rotate retail products.
• Keep shelves and displays clean, organized, and visually appealing.
• Monitor inventory levels and communicate replenishment needs to management.
• Assist with receiving and tagging merchandise.
• Maintain cleanliness of work areas during the shift.
• Provide product and local offering information to guests.
• Promote resort activities and events when opportunities arise.
• Handle guest questions and complaints professionally and promptly.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Attention to detail

Retail experience

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time Oglebay Park, Wheeling, WV, US

Salary Range: $10.00 To $12.00 Hourly

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome and engage guests in a friendly, enthusiastic, and professional manner.
• Provide excellent customer service and assist guests with selecting merchandise.
• Operate the point-of-sale system accurately and efficiently, including cash, credit card, and other approved payment methods.
• Process sales, exchanges, and returns according to Oglebay Resort policies.
• Maintain accurate cash handling and follow all register and cash-control procedures.
• Stock, replenish, and rotate retail products.
• Keep shelves, displays, counters, and the overall shop clean, organized, and visually appealing.
• Monitor inventory levels and communicate replenishment needs to management.
• Assist with receiving, unpacking, checking, tagging, and putting away merchandise.
• Maintain cleanliness and organization of work areas throughout the shift.
• Provide knowledgeable information about products, resort amenities, and local offerings when appropriate.
• Promote resort activities, special events, and other guest experiences when opportunities arise.
• Handle guest questions, concerns, and complaints professionally and promptly, involving management when necessary.
• Help maintain a positive, energetic atmosphere that reflects the Carriage House Collection brand and Oglebay guest experience.
• Perform opening and closing duties as assigned.
• Assist with seasonal merchandise changes and special events when requested by management.
• Complete appropriate trainings listed on the human resources Training Matrix.
• Adhere to Wheeling Park Commission’s safety rules and policy; refer any and all safety concerns to department manager, safety committee or human resources.
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.

COMPENTENCIES

• Previous retail, hospitality, or customer service experience preferred. But it is not necessary.
• Friendly, outgoing personality with a genuine interest in helping guests.
• Strong communication and interpersonal skills.
• Ability to handle cash and operate a point-of-sale system accurately.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to learn product information and confidently make recommendations to guests.

EDUCATION and/or EXPERIENCE

High School Diploma or General Education Degree (GED); or one to three months related experience or training; or equivalent combination of education and experience.