Good Sales Account Specialist – B-Grade Inventory

LanceSoft, Inc.; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

LanceSoft, Inc. is seeking a Senior Sales Account Specialist to manage key vendor accounts and oversee the complete sales order lifecycle. You will coordinate with Logistics, Operations, Supply Chain, and Credit teams to ensure timely order processing and fulfillment.

The role requires strong sales experience, customer service skills, and excellent Excel capabilities to manage multiple orders and priorities in a fast-paced environment.

Qualifications

• Experience in sales, account management, customer service, or order management.
• Strong Microsoft Excel skills and data accuracy.
• Excellent written and verbal communication abilities.
• Ability to collaborate across Logistics, Operations, and Credit teams.
• Proven ability to manage multiple orders and deadlines in a fast-paced environment.

Responsibilities

• Initiate and manage sales activities with vendors and customers.
• Develop and maintain relationships with vendors and customers.
• Serve as primary contact for inquiries, orders, pricing, and resolution.
• Manage entire sales order lifecycle from order to fulfillment.
• Coordinate with Logistics and Order Management to process POs and GI.
• Monitor inventory, pricing discrepancies, and issue resolution.
• Create and maintain weekly sales and order trackers.

Skills

Sales & Account Mgmt

Customer Service

Order Management

Microsoft Excel

Communication

Time Management

Cross-Functional Collaboration

Problem Solving

Education

Bachelor's degree in Business/Logistics/related

Tools

SAP

ERP Systems

Job description

We are seeking a Senior Sales Account Specialist to manage sales activities for selected vendor accounts and support the complete sales order lifecycle, from inventory identification and customer order receipt through fulfillment and delivery.

This role will serve as a primary point of contact for vendors and customers while coordinating closely with Logistics, Operations, Supply Chain, Procurement/Order Management, and Credit teams. The ideal candidate will have prior sales and account management experience, strong customer service skills, excellent Excel capabilities, and the ability to manage multiple orders and priorities in a fast-paced environment.

Key Responsibilities

• Initiate and manage sales activities with assigned vendors and customers.
• Develop and maintain strong relationships with vendors and customers.
• Serve as a primary point of contact for customer inquiries, order status, pricing questions, and issue resolution.
• Manage the entire sales order lifecycle, ensuring accurate and timely order processing through fulfillment.
• Proactively communicate available inventory and truckload opportunities to customers based on their requirements.

Inventory & Load Management

• Review and organize available inventory based on customer requirements and warehouse constraints.
• Build appropriate truckload opportunities using available inventory.
• Proactively offer available loads to customers and coordinate order fulfillment.
• Work closely with Logistics teams to obtain daily information regarding available loads and delivery schedules.

Order Processing & Cross-Functional Coordination

• Collaborate with vendors to receive, process, and follow up on customer orders.
• Coordinate with the order management/operations team to enter Purchase Orders (POs) into the appropriate ERP system.
• Partner with Supply Chain teams to schedule and execute delivery orders.
• Follow up with Logistics to ensure orders are properly processed and Goods Issued (GI) in the system.
• Coordinate with Credit teams to resolve vendor credit-related issues.

Pricing & Issue Resolution

• Identify and resolve pricing discrepancies and order-related issues.
• Investigate customer and vendor concerns and coordinate with appropriate internal teams for resolution.
• Provide timely updates and maintain accurate order documentation.

Reporting & Tracking

• Create and maintain weekly sales and order trackers.
• Monitor order status, inventory availability, delivery progress, and outstanding issues.
• Provide regular updates to internal stakeholders and management.
• Ensure accurate tracking and accountability across the sales order lifecycle.

Required Qualifications

• Prior sales, account management, customer service, or order management experience.
• Strong Microsoft Office skills, particularly Microsoft Excel.
• Experience with SAP or other ERP systems.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Strong problem-solving and analytical skills.
• Ability to work effectively with cross-functional teams and multiple levels of management.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong customer service skills and ability to maintain positive vendor relationships.

Preferred Qualifications

• Experience in consumer electronics, technology, distribution, retail, or supply chain environments.
• Experience working with inventory, logistics, truckload planning, or order fulfillment.
• Experience with SAP order management and purchase order processing.
• Familiarity with NERP or similar enterprise resource planning systems.
• Basic understanding of Visual Studio/environment setup is a plus.
• Experience coordinating with Logistics, Supply Chain, Credit, Procurement, or Operations teams