Gonzales Branch Member Service Representative - Full Time

Randolph-Brooks Federal Credit Union (RBFCU); United States; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bilingual (English/Spanish)

Job summary

Randolph-Brooks Federal Credit Union (RBFCU) is seeking a full-time Branch Member Service Representative in Gonzales, TX. The role blends teller and personal banking duties to serve members and prospective members with a focus on financial well-being and risk-aware service.

You will support a branch culture that prioritizes customer service, sales, and professional growth through RBFCU’s Path to Promotion and Learning and Development program.

Qualifications

• High School diploma or GED required.
• Six months of work experience in financial institutions, customer service or sales preferred.
• Attendance and promptness and ability to work a flexible Monday through Saturday schedule.
• Must be able to cover staffing at any location within the region as needed.
• Excellent communication and interpersonal skills.
• Proficient with PC, software and office equipment.

Responsibilities

• Provide enthusiastic, professional service to members and prospective members.
• Process a variety of transactions in person, video, drive-thru, and telephonic channels.
• Maintain control of cash and negotiable instruments per policies and regulatory laws.
• Assess member needs and recommend RBFCU products and services.
• Support branch sales culture and adhere to standards.
• Handle calls for the Member Service Center as needed.
• Assess deposits for fraud and impersonation risks.
• Assist with opening, updating, and closing accounts and know RBFCU Membership and Account Agreement.
• Prepare teller reports and escort members as requested.
• Observe safety and security procedures.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Job Description and Requirements

The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Gonzales branch location starting at $20.00/hour!

Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.

The Gonzales branch is located at: 1712 E. Sarah DeWitt Drive, Gonzales, TX 78629

As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll review deposit products for fraud and risk, while assessing each interaction for potential impersonation to mitigate fraud losses for the organization. You’ll conduct all duties in a manner intended to enhance the image and growth of RBFCU and have an opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If youhave a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.

Essential Functions and Responsibilities:

• Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
• Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
• Engage members and prospective members through consultative, needs-based conversations by actively listening, asking open ended questions, and demonstrating empathy to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.
• Support RBFCU sales culture, and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.
• Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.
• Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
• Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.
• Qualify members, and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.
• Prepare various teller reports, and escort members into designated areas when requested.
• Observe safety and security procedures, and report potentially unsafe conditions.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements:

• High School diploma or GED
• Six months of work experience (financial institution, customer service or sales experience preferred)
• Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule
• Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
• Excellent communication and interpersonal skills
• Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
• Proficient in utilizing PC, software and other office equipment
• Ability to sit or stand for extended periods of time
• Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly

Preferred:

• Bilingual (English/Spanish)

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.