Southpark Meadows Branch Member Service Representative - Full Time with Sign-On Bonus

Randolph Brooks Federal Credit Union; Austin (TX); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

401(k) with matching up to 10%

Medical, vision and dental benefits

Tuition reimbursement

Pharmacy discount programs

FSA/HSA and Dependent Care accounts

Résumé du poste

Randolph-Brooks Federal Credit Union in Austin, TX is hiring a Branch Member Service Representative. The role blends teller and personal banker duties to assist members, process transactions, and educate on RBFCU products to help improve financial well-being.

The position emphasizes fraud awareness, service quality, and relationship building within a fast-paced retail banking environment. RBFCU offers a sign-on bonus, bonus eligibility for bilingual certification, and opportunities for

Qualifications

• High School diploma or GED required.
• Six months of work experience in a financial institution, customer service or sales preferred.
• Attendance and punctuality are crucial; ability to work a flexible Monday–Saturday schedule.
• Must be able to cover staffing at any location within the region as needed.

Responsabilités

• Provide enthusiastic, professional, prompt, and courteous service to members and prospects.
• Process transactions in various settings including in person, video, drive-thru, and phone.
• Maintain control of cash and negotiable instruments per policies and laws.
• Engage with members to assess needs and recommend appropriate products and services.
• Support sales culture and branch standards through best practices and accountability.
• Answer calls for the Member Service Center and assist with onboarding and updates to accounts.
• Assess deposits for potential fraud and impersonation to mitigate losses.
• Collaborate with other departments to meet member needs and ensure regulatory compliance.
• Prepare teller reports and escort members as needed.
• Observe safety procedures and report unsafe conditions.

Connaissances

Communication skills

Customer service

Sales experience

Problem solving

Formation

High School diploma or GED

Description du poste

Established in 1952, Randolph-Brooks Federal Credit Union is a full-service financial cooperative whose mission is to improve members’ economic well-being and quality of life. With assets exceeding $19.6 billion, RBFCU serves more than 1.1 million members at branches throughout Texas and Oklahoma, and online at rbfcu.org and the RBFCU Mobile app.

Recognized for financial stability, our credit union has consistently received the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States.

We’re frequently recognized as one of the best workplaces on a local and national level.

$20.00/hour! We’re also offering a sign-on bonus for Branch Member Service Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today!

Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.

315 W. Slaughter Lane, Austin, TX 78748.

As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll review deposit products for fraud and risk, while assessing each interaction for potential impersonation to mitigate fraud losses for the organization. You’ll conduct all duties in a manner intended to enhance the image and growth of RBFCU and have an opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.

Essential Functions and Responsibilities:

• Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
• Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
• Engage members and prospective members through consultative, needs-based conversations by actively listening, asking open ended questions, and demonstrating empathy to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.
• Support RBFCU sales culture, and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.
• Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.
• Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
• Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.
• Qualify members, and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.
• Prepare various teller reports, and escort members into designated areas when requested.
• Observe safety and security procedures, and report potentially unsafe conditions.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements:

• High School diploma or GED
• Six months of work experience (financial institution, customer service or sales experience preferred)
• Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule
• Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
• Excellent communication and interpersonal skills
• Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
• Proficient in utilizing PC, software and other office equipment
• Ability to sit or stand for extended periods of time
• Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly

Preferred:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU is proud to offer a comprehensive benefits package, including:

• 401(k) with matching incentives — up to 10 percent
• Medical, vision and dental benefits available to employees and their families from the first day of employment
• Tuition reimbursement plans
• Pharmacy discount programs
• Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options