Garland Branch Member Service Representative - Full Time with Sign-On Bonus

Randolph-Brooks Federal Credit Union; Garland (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Bilingual pay differential

Job summary

Randolph-Brooks Federal Credit Union in Garland, TX is hiring a full-time Branch Member Service Representative at $20.00 per hour with a sign-on bonus. New hires receive $250 in the first paycheck, $500 after 90 days, and $500 after six months. Bilingual in Spanish/English adds $2.00 per hour after certification.

The MSR blends teller and personal banker duties to serve members and protect against fraud. As a face of RBFCU, you will build member relationships, educate on products, handle

Qualifications

• High School diploma or GED required.
• Six months of work experience in a financial institution, customer service or sales preferred.
• Attendance and flexibility to work Monday through Saturday.
• Ability to cover staffing at any location within the region if needed.
• Excellent communication and interpersonal skills.
• Proficient in using a PC and office equipment.

Responsibilities

• Provide courteous service to members and prospective members.
• Process transactions in person, video, drive‑thru, and telephonic channels.
• Maintain control of cash and negotiable instruments.
• Engage with members to assess needs and recommend products and services.
• Support sales culture and branch standards; uphold performance expectations.
• Assist with opening, updating, and closing accounts; review deposits for fraud.

Skills

Customer service

Communication

Problem solving

Sales

Education

High School diploma or GED

Job description

Job Description and Requirements

The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Garland branch location starting at $20.00/hour! We are also offering a sign-on bonus for Branch Member Service Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings).

Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.

The Garland branch is located at: 5005 N. President George Bush Hwy. Garland, TX 75040

As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll review deposit products for fraud and risk, while assessing each interaction for potential impersonation to mitigate fraud losses for the organization. You’ll conduct all duties in a manner intended to enhance the image and growth of RBFCU and have an opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.

Essential Functions and Responsibilities

• Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.

• Process a variety of transactions in various settings that may include in person, video conference, drive‑thru, and telephonic engagement channels.

• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.

• Engage members and prospective members through consultative, needs-based conversations by actively listening, asking open-ended questions, and demonstrating empathy to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.

• Support RBFCU sales culture, and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.

• Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.

• Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.

• Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.

• Qualify members, and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.

• Prepare various teller reports, and escort members into designated areas when requested.

• Observe safety and security procedures, and report potentially unsafe conditions.

• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements

• High School diploma or GED

• Six months of work experience (financial institution, customer service or sales experience preferred)

• Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule

• Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers

• Excellent communication and interpersonal skills

• Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions

• Proficient in utilizing PC, software and other office equipment

• Ability to sit or stand for extended periods of time

• Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly

Preferred

• Bilingual (English/Spanish)

_ All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. _