Gondola Operations Supervisor

Homewood Services LLC; United States; On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Holidays

Employee meals

Professional development

Job summary

Discovery Land Company’s Homewood-based venue seeks a Gondola Operations Supervisor to direct the Gondola and Lift & Gondola Operations team at Homewood Mountain & Lake Club on Lake Tahoe’s West Shore. You will oversee daily Gondola operations, monitor top/bottom terminals, and ensure proper opening and staffing, while delivering a safe, high-quality guest experience.

You will recruit seasonal staff, coordinate preseason training, ensure ANSI B77 compliance, and mentor operators.

Qualifications

• 3+ years Lift or Gondola Operations experience
• 1+ year supervisor or similar experience
• High School diploma or equivalent
• Strong leadership and team management skills
• Ability to plan, coordinate and deliver employee training
• Strong understanding of safety protocols and risk management
• Ability to lead in the absence of management

Responsibilities

• Lead recruitment, interviewing, and hiring of seasonal staff
• Coordinate preseason training and audit-ready documentation
• Ensure operations are ANSI B77 compliant
• Align staff with departmental goals and provide coaching
• Oversee on-the-job training and safety procedures
• Organize daily setup of mazes and signage for guest flow
• Provide leadership to Lead Operators and ensure daily execution
• Collaborate with resort departments to support shared objectives
• Act as department leader during Manager absence and handle discipline
• Foster long-term staff retention and inclusive environment
• Snow removal as required
• Other duties as assigned

Skills

Lift/Gondola operations

Supervisor experience

Leadership

Staff training

Safety protocols

Operations management

Communication

Education

High School diploma

Job description

Job Location

This role will be located at one of Discovery Land Company’s locations: Homewood Mountain & Lake Club, set on the West Shore of Lake Tahoe in Homewood, California.

Position Overview

Homewood is seeking a Gondola Operations Supervisor to join the Lift & Gondola Operations Department.

Job Summary

The Gondola Operations Supervisor is responsible for organizing and overseeing the day-to-day operation of the Gondola and supervising the team of Gondola Operators. This includes monitoring activity between the top and bottom terminals, verifying proper opening and operational setup each morning, and ensuring Lead Operators effectively manage and administer scheduled employee breaks and meal periods. The Supervisor will routinely monitor operations to identify and address issues, maintain consistency and efficiency, and ensure a safe, organized, and high-quality experience for all guests.

Duties & Responsibilities

• Lead the recruitment, interviewing, and hiring of seasonal staff, ensuring a qualified and well-prepared team is in place for the season.
• Coordinate and lead preseason training while ensuring that all required employment and compliance paperwork is completed accurately, on time, and is always audit-ready.
• Ensure all operations are A.N.S.I. B77 compliant, at all times.
• Align staff around clear departmental goals while providing ongoing coaching to ensure timely, high-quality results.
• Oversee and deliver on-the-job training, reinforcing operational procedures, safety protocols, and exceptional guest service.
• Organize and oversee the daily setup of mazes and signage to accommodate expected guest demand and traffic flow.
• Provide leadership and operational support to Lead Operators, ensuring the efficient execution of daily operations.
• Work closely with leaders across all resort departments to support shared objectives and ensure seamless operations.
• Act as the department’s primary leader during the Manager’s absence by overseeing daily operations, representing the department in management meetings, and administering employee discipline in accordance with company policies.
• Foster long-term staff retention by recognizing employee contributions and building a supportive, inclusive workplace environment.
• Snow removal as required.
• Other duties as assigned.

Skills & Qualifications

• Minimum of 3 years of Lift or Gondola Operations Experience
• Minimum of 1 year of Supervisor, or similar, Experience
• High School diploma or equivalent
• Strong leadership and team management skills, with the ability to lead seasonal staff.
• Ability to plan, coordinate, and deliver employee training, including preseason and on-the-job training.
• Strong understanding of safety protocols, operational procedures, and risk management.
• Ability to manage daily operations independently and provide leadership in the absence of management.

Additional Requirements

• Flexibility and ability to pivot to new projects and desire to work in fast-paced environment.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Long hours may be required due to business demands.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• $72,384-$80,000
• Full-Time, Year-Round, Exempt
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities

Work-Family Culture

About Us Located on the west shore of Lake Tahoe, Homewood Mountain & Lake Club is a beloved four-season destination known for its stunning lake views, intimate slopes, and commitment to personalized guest experiences. We pride ourselves on creating a warm, welcoming environment for both guests and employees. If you’re passionate about hospitality and want to be a key leader in shaping the future of F&B at one of Tahoe’s most scenic resorts, we want to hear from you.

Company Information

Discovery Land Company is a U.S.-based real estate developer and operator of private residential communities with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.

Discovery Land Company and all US-based affiliate companies participate in e-Verify. Please see these notices for more information: Right to Work Notice and E-Verify Participation.