Gondola Operations Supervisor

Discovery Land Company; California (MO); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid Time Off

Holiday pay

Employee meals

Recognition programs

Professional development

Work-life culture

Job summary

Discovery Land Company is seeking a Gondola Operations Supervisor at Homewood Mountain & Lake Club on the West Shore of Lake Tahoe, California to organize and oversee the day-to-day gondola operations and supervise the team of Gondola Operators.

You’ll monitor top and bottom terminals, coordinate staff schedules, lead preseason training, enforce safety protocols, and collaborate with resort leaders to deliver high-quality guest experiences throughout the season.

Qualifications

• Minimum of 3 years of lift or gondola operations experience.
• Minimum of 1 year of supervisor or similar experience.
• High School diploma or equivalent.
• Strong leadership and team management skills.
• Ability to plan, coordinate, and deliver employee training.
• Strong understanding of safety protocols, operational procedures, and risk management.
• Ability to manage daily operations independently and provide leadership in the absence of management.

Responsibilities

• Lead recruitment, interviewing, and hiring of seasonal staff.
• Coordinate preseason training and ensure paperwork is audit-ready.
• Ensure operations are ANSI B77 compliant at all times.
• Align staff around departmental goals and provide ongoing coaching.
• Oversee on-the-job training, reinforcing procedures and safety.
• Organize daily setup of mazes and signage to manage guest demand.
• Provide leadership to Lead Operators and support cross-department collaboration.
• Act as department leader during Manager absence and handle discipline per policy.
• Foster staff retention and a positive, inclusive workplace culture.
• Snow removal as required.
• Other duties as assigned.

Skills

Lift/Gondola operations

Supervisor experience

Leadership

Training delivery

Safety protocols

Operations management

Education

High School diploma or equivalent

Job description

Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company’s locations: Homewood Mountain & Lake Club, seton the West Shore of Lake Tahoe in Homewood, California.

Homewood is seeking a Gondola Operations Supervisor to join the Lift & Gondola Operations Department.

Job Summary:

TheGondola Operations Supervisoris responsible fororganizing and overseeing the day-to-day operation of the Gondolaand supervisingtheteam of Gondola Operators.This includes monitoring activity between the top and bottom terminals, verifying proper opening and operational setup each morning, and ensuring Lead Operators effectively manage and administer scheduled employee breaks and meal periods. TheSupervisorwill routinelymonitoroperations toidentifyand address issues,maintainconsistency and efficiency, and ensure a safe, organized, and high-quality experience for all guests.

Duties &Responsibilities:

• Lead the recruitment, interviewing, and hiring of seasonal staff, ensuring a qualified and well-prepared team is in place for the season.

• Coordinate and lead preseason training while ensuring that all required employment and compliance paperwork is completed accurately, on time, and is always audit-ready.

• Ensure all operations are A.N.S.I. B77 compliant, at all times.

• Align staff around clear departmental goals while providing ongoing coaching to ensuretimely, high-quality results.

• Oversee and deliver on-the-job training, reinforcing operational procedures, safety protocols, and exceptional guest service.

• Organize and oversee the daily setup of mazes and signage to accommodate expected guest demand and traffic flow.

• Provide leadership and operational support toLeadOperators, ensuring the efficient execution of daily operations.

• Work closely with leaders across all resort departments to support sharedobjectivesand ensure seamless operations.

• Act as the department’s primary leader during the Manager’s absence by overseeing daily operations,representingthe department in management meetings, and administering employee disciplinein accordance withcompany policies.

• Foster long-term staff retention by recognizing employee contributions and building a supportive, inclusive workplace environment.

• Snow removalasrequired.

• Other duties as assigned.

Skills & Qualifications:

• Minimumof3years of Liftor GondolaOperations Experience

• Minimumof1 year ofSupervisor, or similar,Experience

• High School diploma or equivalent

• Strong leadership and team management skills, with the ability to lead seasonal staff.

• Ability to plan, coordinate, and deliver employee training, including preseason and on-the-job training.

• Strong understanding of safety protocols, operational procedures, and risk management.

• Ability to manage daily operations independently and provide leadership in the absence ofmanagement.

Additional Requirements:

• Flexibility and ability topivot tonew projects and desire to work infast-paced environment.

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.

• Ability to work in a team environment.

• Ability to stay calm and focused during thebusiest oftimes.

• Ability to read, write, speak, and understand English;additionallanguages preferred.

• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.

• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• $72,384-$80,000Full-Time,Year-Round,Exempt

• Medical, Dental, and Vision Benefits

• 401k Contribution

• Paid Time Off and Paid Holidays

• Employee Mealsand Recognition Programs

• Holiday Pay

• Professional development and upward mobility opportunities

• Work-Family Culture

About Us

Located on the west shore of Lake Tahoe, Homewood Mountain& Lake Clubis a beloved four-season destination known for its stunning lake views, intimate slopes, and commitment to personalized guest experiences. We pride ourselves on creating a warm, welcoming environment for both guests andemployees. Ifyou’repassionate about hospitality and want to be a key leader in shaping the future of F&B at one of Tahoe’s most scenic resorts, we want to hear from you.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential communities with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals andfamiliesthe freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com