Seasonal Client Associate - Pinecrest

TravisMathew, LLC; Florida; On-site; USD 19,000 - 28,000; Full time

Job summary

Callaway Golf Company is seeking a Client Associate to maintain in-store sales and service excellence across our retail environment, driving a sales culture to meet KPIs and profitability goals. You will connect with clients, keep product knowledge current, and support events and CRM initiatives while upholding standards.

You will contribute to a welcoming, teamwork-driven store atmosphere, assist with merchandising, and help ensure a smooth, high-quality shopping experience for every guest.

Qualifications

• Minimum 1-year experience in a client services capacity.
• Retail or service environment experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Microsoft Apps

POS systems

Communication skills

Decision making

Flexible hours

Job description

ABOUT THE BRAND

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf. Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer. Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top‑notch people to join us in that mission! By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech‑enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour ("WGT"). "Modern Golf" is the dynamic and inclusive ecosystem that includes both on‑course and off‑course golf. For more information, please visit https://www.topgolfcallawaybrands.com.

At Callaway we don’t settle or rest on our laurels and we never, ever leave well enough alone. We tinker, tweak and test while making constant strides to break through. Everything we do is about making the turn and improving the game. As a purpose‑led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

THE CLIENT ASSOCIATE

The Client Associate is responsible for maintaining the in‑store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service


• Connect with in‑store clients and develop and retain a following of repeat clients to drive individual sales goals


• Maintain in‑depth knowledge of apparel each season, including fit, fabric and intended use of the line


• Participate in‑store events, marketing initiatives and CRM activity to drive and reward repeat business


• Adhere to client service standards and company policies and procedures


• Foster a friendly, open and inviting environment for all in‑store guests


• Foster a work environment focused on teamwork and productivity


• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications


• Proficient in point‑of‑sale (POS) systems


• Strong written and verbal communication skills


• Ability to make decisions independently, or elevate when applicable


• Ability to work non‑traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1‑year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a retail environment / store. Walk, sit, stand, bend, reach and move continually during working hours

DE&IE and EEOC: Inclusion & Diversity

As a purpose‑led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day. If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem‑solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.