Golf Shop Supervisor: Guest Experience & Merch Lead

Naperville Park District; Town of Plainfield (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Naperville Park District in New York/Plainfield area seeks a Golf Shop Assistant Manager to support professional staff with daily transactions, customer service and supervisory duties.

You will assist with merchandise presentation, tee-time reservations, cash handling and opening/closing tasks, while ensuring district customer service standards are met. CPR/AED and BASSETT certification required; HS diploma or equivalent.

Qualifications

• Demonstrate excellent communication skills and professional demeanor.
• Ability to address complaints and resolve concerns as needed.
• Good computer skills in common software programs.
• Knowledge of operations of golf course and facilities.
• Excellent cash handling skills.

Responsibilities

• Establish, support and maintain collaborative efforts with internal and external customers and organizations.
• Maintain proper phone protocol.
• Collect appropriate fees.
• Reserve tee times.
• Verify Naperville Park District residency.
• Assist in general maintenance and cleanliness of clubhouse.
• Assist in presentation and sale of merchandise.
• Inform customers about daily information.
• Prepare daily closing paperwork.
• Open and close facilities.
• Assist other staff with special duties assigned by professional staff.
• Demonstrate and support park district customer service standards.
• Follow district and departmental safety, personnel, and administrative policies, procedures and ordinances.
• Perform job responsibilities of the player assistant/monitor pace of play.
• Perform job responsibilities of the cart/range attendant.
• Perform job responsibilities of the food service cashier.

Skills

Communication

Cash handling

Customer service

Computer skills

Knowledge of golf operations

Education

High school diploma or equivalent

CPR and AED certification

BASSETT certification

Job description

Naperville Park District in New York/Plainfield area seeks a Golf Shop Assistant Manager to support professional staff with daily transactions, customer service and supervisory duties.

You will assist with merchandise presentation, tee-time reservations, cash handling and opening/closing tasks, while ensuring district customer service standards are met. CPR/AED and BASSETT certification required; HS diploma or equivalent.