Golf Shop Service Agent

Troon; Redmond (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Paid time off

Job summary

Troon at Eagle Crest Golf Resort in Redmond, OR is hiring a full-time Golf Shop Service Agent to greet guests, process tee times, handle transactions, and upsell merchandise. The role requires strong customer service, cash handling, and computer skills within a retail golf shop environment.

Responsibilities include maintaining shop cleanliness, assisting with course operations, and providing excellent guest experiences.

Qualifications

• High school diploma or equivalent is required.
• Experience in a retail environment is required/strongly preferred.
• Golf course experience is helpful but not required.
• Proficiency with Microsoft Word, Outlook and Excel is expected.
• Fluent in verbal and written English.

Responsibilities

• Greet customers in a warm, friendly manner.
• Answer phones and provide information to customers.
• Process tee time reservations, collect fees, and upsell merchandise.
• Accurately process credit card and cash transactions.
• Maintain cleanliness and presentation of the Golf Shop.
• Check out and track rental equipment.
• Assist Course Ambassadors with course operations.
• Understand golf rules and proper course etiquette.
• Assist in snack bar area when needed.
• Operate and park golf carts.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Retail experience

POS systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Attention to detail

Verbal & written English

Education

High school diploma or equivalent

Retail experience preferred

Golf course experience helpful

Tools

Point-of-Sale systems

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Eagle Crest Golf Resort
Redmond, OR 97756, USA

Description

Eagle Crest Golf Resort, located in Redmond, OR, is pleased to announce an excellent career opportunity for a full-time Golf Shop Service Agent! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you will contribute to a global leader in golf and community management.

Summary:

The purpose of the Golf Shop Service Agent is to greet, interact and check-in all customers and visitors entering golf-shop. This multi-faceted position includes a wide range of duties which require superior customer service skills, experience with computers and cash handling.

General Responsibilities:

• Greet all customers in a warm, friendly and welcoming tone.
• Responsible for answering the phone and providing appropriate information to customers.
• Responsible for processing tee time reservations, collecting golf fees and proactively selling golf merchandise.
• Accurately account for all credit card and cash handling transactions.
• Ensures the overall cleanliness and presentation of the Golf Shop is maintained daily.
• Ensure rental equipment is properly checked out and accounted for.
• Assist Course Ambassadors to ensure smooth operation and traffic flow on the course.
• Should have a good understanding of the rules and regulations of the game of golf and proper course etiquette.
• Assist in snack bar area when on occasion or as needed.
• Driving golf carts and parking them in the staging areas.
• Other duties as assigned.

Education:

• High school diploma or equivalent.
• Experience in a retail environment.
• Golf Course experience is preferred but not a pre-requisite.
• Experience:
• Proficiency in Microsoft Word, Outlook and Excel.
• Must have attention to detail.
• Knowledge of Point-of-Sale systems is helpful.
• Previous golf related experience ideal.
• Previous guest service and cashier experience preferred.
• Excellent written and oral communication skills required.
• Positive interpersonal skills required.
• Must be fluent in verbal and written English.
• Basic computer and typing skills are required.

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Golf Shop Service Agent you will be expected to work with guests and visitors to ensure satisfaction. A Golf Shop Service Agent will have to take initiative and get creative in resolving guest challenges and involve a supervisor when previous methods have been unsuccessful.

Physical Requirements:

• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent standing with some walking and sitting
• Will stand for long periods of time
• Frequently lifts/carries up to 5 lbs
• Occasionally lifts/carries up to 25 lbs
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel and stoop repeatedly

Working Conditions:

Generally, in an indoor retail setting

Will be using a computer frequently

Varying schedule to include evenings, holidays and extended hours as business dictates

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.