Golf Shop Retail Operations Leader

Black Desert Resort; Ivins (UT); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Black Desert Resort in Ivins, UT is seeking a Retail Manager to lead and develop the golf shop team, elevating product knowledge, guest service, and sales performance. You will partner with the Vice President of Retail and General Manager on daily operations, merchandising execution, and inventory controls to drive revenue and margin for the property.

Responsibilities include interviewing, hiring, training, and supervising associates; planning work, evaluating performance, and enforcing service

Formación

• Bachelor's degree in a related field and 1-2 years of related experience and/or training, or an equivalent combination of education and experience.
• Regularly stands, walks, reaches with hands and arms, talks or hears.
• Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches.

Responsabilidades

• Lead, develop, and supervise retail associates, setting standards for performance, product knowledge, and guest service.
• Interview, hire, train, and supervise associates in accordance with company policies and guidelines.
• Plan, assign, and direct work; evaluate performance; reward and discipline associates; address performance issues; and resolve associate and guest complaints.
• Ensure effective orientation for each new associate and develop ongoing training programs covering product knowledge, service standards, and sales technique.
• Sell and maintain golf shop merchandise and drive retail sales and revenue through guest engagement.
• Coordinate displays and events to maximize revenue, profit, and guest experience.
• Manage vendor invoicing, including matching invoices to purchase orders and receiving records in YellowDog, resolving discrepancies, coding invoices accurately.

Conocimientos

People leadership

Guest service excellence

Merchandising

Sales optimization

Inventory management

Educación

Bachelor's degree in related field

Herramientas

IMS - YellowDog

Descripción del empleo

Black Desert Resort in Ivins, UT is seeking a Retail Manager to lead and develop the golf shop team, elevating product knowledge, guest service, and sales performance. You will partner with the Vice President of Retail and General Manager on daily operations, merchandising execution, and inventory controls to drive revenue and margin for the property.

Responsibilities include interviewing, hiring, training, and supervising associates; planning work, evaluating performance, and enforcing service