Golf Shop Concierge: Elite Member Service

The Clubs of Kingwood; Plano (TX); On-site; USD 19,000 - 22,000; Full time

Job summary

Invited is seeking a Golf Shop Attendant to promote the game of golf and the club’s offerings while delivering outstanding customer service to members and guests. You will assist customers with merchandise, process charges, and manage check-ins before rounds, ensuring a welcoming, knowledgeable experience.

The role involves inventory control, returns processing, and collaboration with the pro-shop team to maintain high standards of presentation and service.

Qualifications

• High school diploma, GED, or equivalent.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedure

Responsibilities

• Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member/guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations.
• Maintain a calm, courteous, and attentive demeanor, even in high-pressure situations, to provide a superior customer experience.
• Oversee inventory management by checking in merchandise according to procedures, organizing storage and display areas, and maintaining stock levels of frequently sold items (e.g., apparel, gloves, hats, and balls). Ensure customers are promptly informed when special orders arrive and handle all returns, issuing appropriate credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed, ensuring seamless coordination between pro-shop and golf operations staff.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies, maintaining smooth operational flow and exceptional service.
• Execute end-of-day business functions following the club’s guidelines and established procedures to ensure accurate reporting and efficient closeout processes.
• Ensure all daily tasks are completed to club standards, including maintaining orderly and organized work areas, tidying the pro-shop and entry areas, and restocking merchandise as needed.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators, assisting with projects and ensuring smooth execution of golf operations and events.

Job description

Invited is seeking a Golf Shop Attendant to promote the game of golf and the club’s offerings while delivering outstanding customer service to members and guests. You will assist customers with merchandise, process charges, and manage check-ins before rounds, ensuring a welcoming, knowledgeable experience.

The role involves inventory control, returns processing, and collaboration with the pro-shop team to maintain high standards of presentation and service.