Golf Shop Attendant

Gleneagles Country Club; Plano (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Gleneagles Country Club is seeking a Golf Shop Attendant to deliver exceptional customer service in the pro-shop, assist with merchandise, and process charges at the register. You will check players in before rounds, manage tee-time bookings, and maintain organized displays while coordinating with the pro-shop team for seamless operations.

The role requires strong interpersonal skills, basic golf knowledge, and the ability to work weekends or holidays as needed.

Qualifications

• High school diploma, GED, or equivalent preferred.
• Experience in customer service or retail with basic golf operations knowledge.
• Strong interpersonal and communication skills for member/guest engagement.
• Organizational skills to maintain shop presentation and inventory.
• Ability to work independently and as part of a team.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with POS systems and basic cash handling.
• Willingness to work weekends/holidays as needed.
• Exposure to extreme temperatures and humidity.
• Ability to sit, stand, walk, lift up to 100 lbs., and perform physical tasks.

Responsibilities

• Welcome golfers and process charges at the register.
• Check in all players before rounds.
• Maintain cash handling and operational standards.
• Assist members/guests with inquiries and tee-time bookings.
• Maintain calm, courteous service in high-pressure situations.
• Oversee inventory including receiving, display, stock levels, and returns.
• Support course operations and outside services as needed.
• Execute end-of-day tasks according to club guidelines.
• Keep work areas tidy and replenished with merchandise.
• Provide administrative support to Head Golf Professional and managers.
• Take on additional tasks as assigned by management.
• Follow all club policies and safety guidelines.

Skills

Customer service

Retail basics

POS system

Golf knowledge

Interpersonal communication

Attention to detail

Teamwork

Physical stamina

Education

High school diploma or equivalent

Tools

Cash handling

Job description

Overview

The Golf Shop Attendant promotes the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The role assists customers with merchandise selections, maintains an organized and visually appealing golf shop, provides information about club services and events, supports inventory management, and collaborates with the pro-shop team to ensure seamless operations and a high standard of service.

Experience Required

• High school diploma, GED, or equivalent preferred.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Strong interpersonal and communication skills with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedures.
• Ability to work additional hours as needed, including weekends and/or holidays.
• Frequent exposure to extreme temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, lift, carry up to 100 lbs., talk, hear, and see.

Essential Responsibilities

• Deliver exceptional customer service in the pro-shop by welcoming golfers, processing charges at the register, and checking in all players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member and guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations.
• Maintain a calm, courteous, and attentive demeanor in high-pressure situations to provide a superior customer experience.
• Oversee inventory management by checking in merchandise, organizing storage and display areas, maintaining stock levels, informing customers when special orders arrive, and handling returns and credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies.
• Execute end-of-day business functions following club guidelines and established procedures.
• Complete daily tasks to club standards, including maintaining organized work areas, tidying the pro-shop and entry areas, and restocking merchandise.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators.
• Assist others as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices and encourage compliance with safety guidelines.
• Take initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Address and resolve challenges using available resources and support regional and corporate teams.
• Attend daily briefings and engage in required activities to stay informed and contribute to team success.