Golf Shop Attendant

Ardea Country Club; Florida; On-site; USD 29,000 - 42,000; Full time

Job summary

Ardea Country Club is seeking a friendly Golf Shop Attendant to promote the game and provide top-tier service to members and guests. You will assist customers with merchandise, process transactions, and answer questions about club services and events.

The role emphasizes teamwork, strong interpersonal skills, and reliability, with responsibilities spanning inventory, tee-time bookings, and daily operations to support a seamless, welcoming pro-shop experience.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service or retail with knowledge of golf operations and etiquette.
• Strong interpersonal and communication skills; able to engage with members and guests.
• Organizational skills and attention to detail to maintain shop presentation and inventory.
• Ability to work independently and as part of a team with a proactive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with POS systems and basic cash handling procedures.
• Ability to meet physical requirements including standing, walking, climbing, squatting, reaching, pushing/pulling, twisting/bending, and lifting up to 100 lbs.
• Availability to work additional hours, including weekends and holidays.

Responsibilities

• Welcome golfers and accurately process charges at the register.
• Check in all players before their round.
• Manage tee-time bookings in person and over the phone.
• Maintain a calm, courteous demeanor to provide a superior customer experience.
• Oversee inventory by checking in merchandise, organizing displays, and restocking.
• Assist with course operations and support outside services as needed.
• Provide operational support to pro-shop leadership and coordinators.
• Follow all club policies and safety practices; participate in daily briefings.

Skills

Customer service

Retail experience

Golf knowledge

Interpersonal communication

Teamwork

Organization

Cash handling

POS systems

Education

High school diploma

Tools

POS systems

Job description

Overview

The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The Attendant assists customers with merchandise selections, maintaining an organized and visually appealing golf shop, and providing information about club services and events. Additionally, the role supports inventory management and collaborates with the pro-shop team to ensure seamless operations and a high standard of service.

Experience Required

• High school diploma, GED, or equivalent preferred.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Strong interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedures.
• Ability to meet physical requirements including standing, walking, climbing, squatting, reaching, pushing/pulling, twisting/bending, and lifting/carrying up to 100 lbs.
• Availability to work additional hours as needed, including weekends and holidays.

Essential Responsibilities

• Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member and guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations.
• Maintain a calm, courteous, and attentive demeanor in high-pressure situations to provide a superior customer experience.
• Oversee inventory management by checking in merchandise, organizing storage and display areas, maintaining stock levels, notifying customers about special orders, and handling returns and credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies.
• Execute end-of-day business functions following club guidelines and procedures.
• Maintain orderly and organized work areas, tidy the pro-shop and entry areas, and restock merchandise as needed.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators.
• Assist others as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and safety practices.
• Attend daily briefings and engage in required activities to support team success.