Golf Shop Attendant

Hearthstone Country Club; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Hearthstone Country Club in Houston, TX is seeking a friendly Golf Shop Attendant to greet members, assist with merchandise, process charges at the register, and help check in players before their round.

You will support inventory, coordinate tee-times, and assist with course operations while upholding service standards and safety policies.

Qualifications

• Experience in customer service or retail, with understanding of golf operations, etiquette.
• Interpersonal and communication skills to engage with members and guests.
• Organizational skills to maintain shop presentation and inventory.
• Ability to work independently and as part of a team with a proactive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with POS systems and basic cash handling procedures.

Responsibilities

• Welcome golfers in the pro-shop and process charges at the register.
• Check in players before their round and manage tee-time bookings in person and by phone.
• Maintain orderly pro-shop and display areas; restock merchandise as needed.
• Oversee inventory, organize storage, inform customers of arrivals, handle returns/credits.
• Support course operations, marshaling, starting, and assisting outside services as needed.
• Provide administrative support to Head Golf Professional, GM, and Tournament Coordinators.
• Follow club policies and safety procedures; maintain professionalism with members and staff.

Skills

Customer service

Retail experience

Interpersonal skills

Organization & detail

Teamwork

Golf knowledge

POS systems

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Overview

The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The attendant assists customers with merchandise selections, maintains an organized and visually appealing golf shop, provides information about club services and events, supports inventory management, and collaborates with the pro-shop team to ensure seamless operations and a high standard of service.

Reports to the Supervisor Golf Shop.

Experience Required

• High school diploma, GED, or equivalent preferred.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedures.
• Frequent exposure to extreme temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, and lift/carry up to 100 lbs.
• Availability to work scheduled hours, including additional hours as needed, weekends, and holidays.

Essential Responsibilities

• Deliver exceptional customer service in the pro-shop by welcoming golfers, processing charges at the register, and checking in players before their round.
• Adhere to proper cash handling procedures and ensure operational standards are met.
• Handle member and guest inquiries, manage tee-time bookings in person and over the phone, and maintain friendly, professional communication.
• Maintain a calm, courteous, and attentive demeanor in high-pressure situations.
• Oversee inventory management by checking in merchandise, organizing storage and display areas, maintaining stock levels, informing customers when special orders arrive, and handling returns and credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies.
• Execute end-of-day business functions according to club guidelines and procedures.
• Maintain orderly work areas, tidy the pro-shop and entry areas, and restock merchandise as needed.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators.
• Assist others as needed and complete additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and safety practices.
• Maintain professionalism and commitment to excellence in interactions with members, colleagues, and staff.
• Participate in daily briefings and engage in required activities to support team success.