Golf Shop Attendant

Temple Hills Country Club; Franklin (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Temple Hills Country Club is seeking a Golf Shop Attendant to promote the game, assist members and guests, and maintain an organized pro-shop. The role focuses on exceptional customer service, merchandise assistance, and accurate transaction handling in a daily shop environment.

The position requires familiarity with golf merchandise, strong interpersonal skills, and the ability to work a flexible schedule including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or retail with golf knowledge.
• Strong interpersonal and communication skills.
• Ability to lift up to 100 lbs and work outdoors in heat.

Responsibilities

• Welcome golfers in the pro-shop and process charges at the register.
• Check in players before their round and handle tee-time bookings by phone or in person.
• Maintain the shop’s presentation, organize inventory, and process returns/credits.
• Assist with course operations and support outside services as needed.
• Provide excellent customer service and uphold club policies and safety practices.

Skills

Customer service

Retail experience

Golf operations knowledge

POS systems

Cash handling

Teamwork

Communication skills

Inventory management

Adaptability

Education

High School Diploma

GED

Tools

POS systems

Cash handling procedures

Job description

Overview

The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The Attendant assists customers with merchandise selections, maintains an organized and visually appealing golf shop, provides information about club services and events, supports inventory management, and collaborates with the pro-shop team to ensure seamless operations and a high standard of service.

Experience Required

• High school diploma, GED, or equivalent.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Strong interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedure.
• Frequent exposure to extreme temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, and lift/carry up to 100 lbs.
• Availability to work the weekly schedule, including additional hours, weekends, and holidays as needed.

Essential Responsibilities

• Deliver exceptional customer service in the pro-shop by welcoming golfers, processing charges at the register, and checking in all players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member and guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations.
• Maintain a calm, courteous, and attentive demeanor to provide a superior customer experience.
• Oversee inventory management by checking in merchandise, organizing storage and display areas, maintaining stock levels, informing customers when special orders arrive, and handling returns and credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies.
• Execute end-of-day business functions following club guidelines and procedures.
• Complete daily tasks to club standards, including organizing work areas, tidying the pro-shop and entry areas, and restocking merchandise.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators.
• Assist others as needed and take on additional tasks assigned by management.
• Follow company, club, and department policies, procedures, and safety practices.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Attend daily briefings and engage in required activities to stay informed and contribute to team success.