Golf: Course Host

Madden's on Gull Lake; Brainerd (MN); On-site; USD 15,000 - 18,000; Part time

Job summary

Madden's on Gull Lake in Brainerd, MN, is seeking Seasonal Course Hosts for the summer 2026 season. This part-time role requires a friendly, guest-focused attitude and knowledge of the Brainerd area and Madden’s amenities.

You will help guests with directions, course rules, and service at the 1st tee and throughout the course. Ideal candidates have a high school diploma or GED, and at least 1 year of golf-related experience.

Qualifications

• High school diploma or GED preferred with golf work experience helpful.
• Able to listen actively and communicate clearly with guests.
• Capable of building relationships with guests and team members.

Responsibilities

• Greet guests with a welcoming, professional demeanor on the course.
• Provide helpful information about Madden's on Gull Lake amenities and directions.
• Know golf rules basics and assist golfers accordingly.
• Keep course areas clean, stocked, and safe for guests.
• Maintain visible, approachable presence and respond to guest needs promptly.
• Assist other staff and uphold service standards throughout shifts.

Skills

Active listening

Communication

Decision making

Guest relations

Education

High school diploma/GED preferred

1 year golf work experience preferred

Job description

Job Details

Job Location: Brainerd, MN 56401

Position Type: Part-Time

Salary Range: $11.41 - $12.90

Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden’s is currently seeking Seasonal Course Hosts for our summer 2026 season.

Duties and Responsibilities

• Serve all guests with a “Can Do Attitude”.
• Put a smile on your face and in your voice – Let the guest see and hear how glad and prepared you are to help them. This creates a positive first impression of you and our capabilities to meet their needs.
• Ask, “How Can I Help You?” – Communicate your willingness to help them.
• Understand the customer’s request – Your job is to listen to the guests’ situation and find out what they want you to do for them.
• Describe how you CAN help – There isn’t anything worse than hearing someone say, “I can’t do that…. it’s not my job!” There is always some action you can take to help them.
• Say, “Thank You.” – Final impressions are just as important as first impressions. Strive to leave the guest feeling appreciated and pleased they chose to do business with you.
• Greet guests with a warm and sincere welcome. Deliver a professional and appropriate presentation of the “1st Tee Opening Statement.
• Extensive knowledge of Madden’s on Gull Lake, Brainerd area, including but not limited to resort dining options, amenities, all golf courses, and directions.
• Knowledge of the rules and terminology of the game of golf. MUST KNOW basic rules: Out of Bounds, Penalty Areas, Obstructions, Loose Impediments, Lost Ball, Ball Unplayable. Ability to advise golfers of proper playing procedures. Ability to develop and maintain effective public relations (sometimes under adverse conditions).
• Replace sand and seed on carts and on course 5,7,14. You are responsible for notifying the golf shop when sand and seed supply is low.
• Introduce themselves within the first four holes and thank within the last four holes.
• Do not assume that golfers can see you; make sure that you are visible.
• Monitor pin locations and notify golf shops.
• Fix ball marks, replace divots, and sweep off greens.
• Pick up all garbage; you should never just drive past.
• Make sure penalty area stakes are in place and visible, replace if necessary.
• While monitoring course rake bunkers and lining up rakes a 90 degree angle to the low edge of the bunkers with 6-12” of the handle outside of the lip of the bunker.
• Check the cleanliness of bathrooms twice per shift; replace light bulbs, restock toiletries, maintain cleanliness of toilet, sinks, floors, walls, ledges etc.
• Make sure the course host cart is always stocked with first aid kit.
• Assist outside service when needed.
• Uphold customer service standards.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.

Skills and Abilities

• Excellent listening, speaking, and communication skills.
• Great decision-making skills.
• Must be able to work alongside other people and independently.
• The ability to establish and maintain relationships with guests and members is crucial.

Education/Experience

High school diploma/GED preferred. 1 Year of golf work experience preferred.

Supervisory Responsibilities

This position does not require any supervisory responsibilities.

Work Environment

Work is performed outside on the golf course.

Physical Demands

Primarily walking or standing for prolonged periods of time. occasionally required to stoop, kneel, bend, crouch and lift golf bags sometimes repeatedly.

Expected Hours of Work

Variable work schedule with weekends included.

Travel

Less than 10% travel is required.