Golf Shop Associate: Guest Service & POS Specialist

Vista Valencia Golf Course; California; On-site; USD 23,419 - 27,552; Part time

Job summary

A golf facility in California is seeking a Golf Shop Assistant to provide excellent customer service to members and guests. The role includes managing reservations, maintaining the pro shop, and handling customer inquiries. Candidates should possess basic math skills, communication abilities, and an understanding of golf. Flexibility to work weekends and holidays is required. Compensation ranges from $17.00 to $20.00 per hour, offering a dynamic work environment in a popular Golf Course.

Qualifications

• Basic math skills, ability to write and communicate clearly required.
• Experience handling customer service issues, cash and credit card transactions.
• Understanding the game of golf is required.

Responsibilities

• Check members and guests in using the POS system.
• Maintain the pro shop environment and assist with display of merchandise.
• Handle member/guest service issues promptly.
• May provide leadership in the absence of the supervisor.

Skills

Flexibility

Customer Service

Basic Math

Verbal and Written Communication

Education

High school diploma or GED

18 years of age / Driver License

Job description

ABOUT VALENCIA GOLF LLC, DBA VISTA VALENCIA GOLF COURSE

Valencia Golf, LLC is an experienced and innovative golf operator in the golf industry, operating Vista Valencia Golf Course since September 2019. As an owner and manager of the golf course(s) and country clubs, Valencia Golf LLC has the expertise to maximize any golf opportunity. To learn more or plan your visit, please visit www.vistavalenciagc.com .

Responsibilities

Job Purpose

The Golf Shop Assistant is responsible for providing excellent customer service to our members and guests. Golf Shop Assistants play an intricate part in the success of the Pro Shop and help overall tracking of golf play.

Responsibilities

• Check members and guests in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with Valencia Golf standards.
• Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy
• Maintain the pro shop environment by keeping the shop neat and orderly: straightening and stocking merchandise, assisting Merchandiser with display of new merchandise (steam, ticket, fold, display), and vacuuming the shop each day and as needed; following corporate guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day
• Handle member/guest service issues in a prompt and effective manner
• May provide leadership in the absence of the Golf Shop Supervisor by interviewing, training, scheduling, evaluating performance and providing disciplinary action as necessary for other Golf Shop Assistants, implementing new processes and procedures as directed by management.
• Maintain a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment.
• Ensure service continuity in the pro shop by maintaining a flexible work schedule, open to work weekends and holidays as the need arises.
• Implement and support all Valencia Golf LLC initiatives and programs as requested by management.
• Other duties may be assigned by management. May need to clean and/or wash golf carts and collect range balls should an the need arise.

Qualifications

• Basic math skills, the ability to write and communicate clearly required
• Experience handling customer service issues, cash and credit card transactions
• Experience in a golf operation is preferred, but not required
• Understanding the game of golf is required.

Education

• High school diploma or GED
• 18 years of Age / Driver License

Skills/Abilities/Personal Characteristics

• Flexibility / ability to work Weekends / Holidays as required
• Verbal and Written Communication
• Basic Math
• Customer Service
• Teamwork
• Energy Level
• Thoroughness

Working Conditions

• Days and hours of work vary by schedule and business needs. We work when other people play, so Weekends and Holidays are when we are busiest.
• Evening, weekend, and holiday work may be required.
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 25 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
• Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

Compensation: $17.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

Located in the Santa Clarita Valley, just south of Six Flags Magic Mountain and 30 miles north of downtown Los Angeles, Vista Valencia is easily accessible from the 5 Freeway. This 27-hole facility features an 18-hole, par 61 executive course, and a 9-hole, par 3 course in a park-like setting. Vista Valencia Golf Course—featured in The Signal Newspaper as the “Best Golf Course in the SCV – 2012” —is an exceptional setting for a round of unforgettable golf, an outstanding tournament, or special event.

We love to serve our Members and Guests with great hospitality. Public golf course with two golf courses (Vista Course - 18 Hole Executive and Chica Course - 9 Hole Par 3), Night Lighted Driving Range, Snack Bar, and Bar. A family-oriented facility located in the heart of Santa Clarita, located in Valencia California (near Magic Mountain).

Vista Valencia Golf Clube has something for every member of the family to enjoy. From playing golf with family and friends, to practicing your swing on our night lighted driving range, to junior golf activities, Vista Valencia is family friendly. Please review the Game Improvement section to find group activities including lessons, group lessons, junior lessons, golf camps, and league play.

Location for many television, commercials, and movies, Vista Valencia is located within the Zone. We from time to time, allow filming on our golf course. Please contact the General Manager's office for filming inquires at [phone], Ext 223 or email at [e-mail].

High School Diploma or GED or higher Educations? *

Willing to work on Weekends and/or Holidays? *

Please tell us your experience working and /or playing golf. *

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Slide 5 of 5: 17th Island Hole on our Vista Course - Par 3

As a Team Member at Vista Valencia, we offer the ability to play golf on our two golf courses, practice on our driving range, and receive discounts on golf merchandise.

Golf Privileges' and Discounts

As a team member, you can enjoy the opportunity to play golf and /or practice on both golf courses, driving range, and discounts from our Golf Shop.From time to time, you may host a immediate family Member with the General Managers approval.Select golf merchandise at Cost plus 10%Discounted Food and Beverage during your shift