GOLF SHOP ASSISTANT

Fantasy Springs Resort; Indio, Northern (CA, KY); Hybrid; USD 31,000 - 38,000; Full time

Job summary

Fantasy Springs Resort in Indio, CA seeks a Retail Sales and Customer Service Associate for the Eagle Falls Pro Shop. You will book tee-times, assist guests with golf equipment, and process cash and card transactions in a busy resort golf shop.

The role requires a high school diploma, 18+, a valid driver's license, and experience in golf retail or customer service. Weekend and holiday availability, strong computer skills, and physical stamina for lifting up to 50 lbs are expected.

Qualifications

• High School Diploma or GED is required.
• Must be 18 years or older.
• Current Driver’s License required.
• Golf industry, retail sales and customer service experience preferred.
• Computer skills are a must.
• Weekend and holiday availability.
• Ability to lift up to 50 lbs.

Responsibilities

• Book tee-times and manage the tee sheet to maximize customer count.
• Assist Casino Player Development/Marketing for access to the golf course and comping players.
• Manage cash and card transactions; issue gift cards; reconcile bank at close.
• Help customers select golf equipment, shoes and apparel.
• Maintain stock, clean and re-stock the shop; take inventories for reports.
• Serve as Starter when assigned, including opening shifts.
• Multitask effectively in a busy environment.

Skills

Customer service

Cash handling

Retail sales

Phone etiquette

Education

High School Diploma or GED

Tools

Micros System

Optima Gift Card

Job description

Summary:

Retail sales and customer service position at the Eagle Falls Pro Shop.

Essential Duties and Responsibilities include:

• Book T-Times. Have knowledge of the tee sheet and find ways to maximize Customer count. Help customers with tee time request and find the best available options for them. Must have a pleasing personality on the phone.
• Work with Casino Player Development/Marketing Dept. relative to their needs for Casino Players to access the golf course and work with comps for players.
• Money Responsibility. Maintain accurate cash and credit card transactions. Know how to issue an Optima Gift Card for use at golf course. Know procedures for picking up a Bank at Casino Cage and reconcile it at the close of business shift and return it to cage. Must have working knowledge of Micros System used for all transactions.
• Sales Responsibility. Must have the knowledge of how to match the customer to golf equipment, including clubs, golf balls, gloves, etc. Also, help customers with shoes and apparel.
• Keep the golf shop cleaned, vacuumed and dusted. Know how to re-stock items. Have the ability to take inventory for reports to accounting.
• Work as a Starter when assigned, including opening shift and breaks.
• All of the above must often be accomplished simultaneously while multitasking.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Requirements

Job Requirements:

• Must have High School Diploma or GED/equivalent.
• Must be 18 years of age or older.
• Current Driver’s License required.
• Must have golf business, retail sales and customer service experience.
• Computer skills are a must.
• Available to work on weekends and holidays.
• May occasionally lift up to 50 lbs.

Work Environment:

Applicant must be comfortable working in a busy golf environment with a focus on customer service and hotel guest. Must be able to be on their feet for hours at a time.