Golf Services Manager

Topgolf Payroll Services; Katy, Houston (TX, TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Guest Services Manager to lead a vibrant team dedicated to providing exceptional hospitality. In this role, you will be responsible for building and developing a strong Guest Services team, ensuring operational excellence while prioritizing the Guest Experience. Your leadership will foster a playful and engaging environment, where every team member contributes to creating memorable moments for Guests. If you are passionate about service and ready to make a significant impact in a fun and energetic setting, this opportunity is for you.

Benefits

Free Mental Health Benefits

Opportunities for Learning & Growth

Playful Work Environment

Safe and Inclusive Workplace

Qualifications

• 5+ years of management experience in restaurant, hotel, or golf course.
• Excellent communication and organizational skills required.

Responsibilities

• Lead and develop a strong Guest Services team.
• Ensure best-in-class service and uphold operating standards.
• Manage operational duties while enhancing Guest Experience.

Skills

Team Leadership

Communication Skills

Time Management

Organizational Skills

Customer Service

Problem Solving

Education

High School Diploma or Equivalent

Job description

The Guest Services Manager (AKA Golf Services Manager) leads their team in providing best-in-class service with hospitality for our Guests. By working with, training and coaching our Associates, the Guest Services Manager ensures our Guests have the best time of their lives.

The Guest Services Manager is responsible for building a strong Guest Services team - hiring, scheduling, Associate development and training, and team building. And they are responsible for all operations activities involved with playing the game of Topgolf - our game system, helping Guests to bays, Guest safety, maintaining golf and game supplies, retail sales, and managing leagues, clinics and academies.

The Guest Services Manager also has general operational responsibilities related to running the entire venue (opening/closing, managing shifts, etc.) but they make sure these never interfere with the Guest Experience.

How You’ll Do It

• Supervise the team in providing best-in-class service
• Coach and develop the team and drive Associate engagement
• Uphold operating standards and drive Guest safety and satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Manage the operational duties of their department
• Delegate and follow-up on the completion of tasks
• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Leverage business metrics and trends to drive performance and to maximize profit and revenue

What We’re Looking For

• 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location
  

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Why Join Us?

We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Playmakers. Have at it - Check out reviews, culture scores, awards, and so much more.

Our Promises to our Playmakers
A PLAYFUL ENVIRONMENT where you can make new friends
A SAFE PLACE where you can BE YOUR FULL SELF every day
CLEAR DIRECTION and tools to do your job
An opportunity TO LEARN & GROW
To LISTEN & ACT when you speak up
We will NEVER STOP IMPROVING

Dealing with some stuff? We offer FREE Mental Health Benefits for everyone.

We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone.

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