Customer Service Manager

Clarke Power Services, Inc; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Manager in Fleet Maintenance. This role is pivotal in ensuring exceptional service and safety standards while managing a dedicated client delivery fleet. You'll oversee operations, manage key performance indicators, and ensure compliance with regulations. With a focus on career growth, this opportunity offers competitive pay and comprehensive benefits. Be part of a team that values your contributions and fosters a culture of excellence and continuous improvement.

Benefits

Weekly Pay

Medical, Dental, Vision Insurance

401K Savings Plan

Paid Holidays and Vacation

Life and Disability Insurance

Healthcare Savings Account Option

Free Access Perks Discounts

Career Growth Opportunities

Qualifications

• Mechanical background required for effective management.
• Strong customer relationship skills essential for success.

Responsibilities

• Oversee scheduling and operations in fleet maintenance.
• Manage client requests and ensure timely responses.
• Supervise branch employees and handle HR activities.

Skills

Customer Relationship Management

Mechanical Knowledge

KPI Management

Inventory Control

Human Resources Management

Education

Bachelor's Degree in Mechanical Engineering

4+ years of related experience

Tools

Fleet Management Software

Job description

Position: Customer Service Manager

Location: Houston, TX

Job Id: 3872-050825SN

# of Openings: 1

Customer Service Manager (Fleet Maintenance Shop) When you work with Clarke Vehicare, you are working with an industry leader. Our Vehicare team is currently looking for a Fleet Maintenance Manager to keep up our level of commitment to customer service and safety. Customer Service/Fleet Maintenance Manager directs and coordinates customer service activities of fleet maintenance branch to service and maintain a dedicated client delivery fleet. Mechanical background required and strong customer relationship skills a must. This is a great opportunity with a company that offers a competitive salary, comprehensive benefits, and career growth. What are the Duties? ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Seeing that all client requests are answered in a timely fashion Overseeing the scheduling of work in the fleet maintenance shop Key KPI management Out of Service management Staffing levels of the technicians Overseeing the closing of repair orders Overseeing all the shipping & receiving activities with Customer Service Representative Overseeing Branch inventory control with Customer Service Representative All branch Human Resources activities Client meetings and handling of Customer complaints Maintaining client-based reports on client dedicated system Responsible for the building and grounds Managing monthly workload and repairs to meet client budget Capital expenditures Responsible for maintaining continual improvement in operations (6s shop, detailed 6S mobile service trucks, technician electronic data entry) Sound business practices Compliance with applicable OSHA, EPA, DOT regulations Monitoring of key branch measures SUPERVISORY RESPONSIBILITIES Customer Service/Fleet Maintenance Manager supervises employees of the branch and is responsible for the overall direction, coordination, and evaluation of this operation. Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATION and/or EXPERIENCE Mechanical background in education and/or experience required. Bachelor's degree (B. A.) from four-year college or university; OR four or more years related experience. PHYSICAL and SAFETY REQUIREMENTS While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance. Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions. CERTIFICATES, LICENSES, REGISTRATIONS Valid State Driver's License Why should you apply? Clarke Vehicare is headquartered in Cincinnati and has branches across the country! Clarke is over 60 years strong and growing. We provide training, highly competitive salary, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include: Weekly Pay! Medical, Dental, Vision Insurance starts first day of the month after you start! Healthcare Savings Account Option with Annual Company Contribution! 401K Savings Plan with Company Contribution Every Paycheck! Paid Holidays and Vacation! Life and Disability Insurance! Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country! Work with a GREAT Team of people! Clarke is an Equal Opportunity Employer