Golf Range Attendant - Lodge Golf Shop (Full-Time)

Sea Island Company; Saint Simons Island (GA); On-site; USD 24,000 - 36,000; Full time

Job summary

Sea Island Company on Saint Simons Island, GA seeks a guest services attendant for the golf operations area. You will welcome guests, set up practice and teaching ranges, assist golf professionals during lessons and fittings, and support tournament operations.

The role requires excellent communication, a positive attitude, flexibility to work mornings, evenings, weekends and holidays, and a strong emphasis on hospitality aligned with Sea Island values.

Qualifications

• Golf knowledge preferred.
• Excellent communication skills, both written and verbal.
• Exhibits Sea Island core values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust).
• Positive attitude and ability to work with a variety of people and with coworkers.
• Detail oriented and able to manage competing priorities and deadlines.
• Flexible to working days, early mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests and members as they arrive and promote a welcoming atmosphere.
• Set up the practice range according to departmental standards.
• Set up the teaching range according to departmental standards for Teaching Professionals.
• Drive the ball picker safely on the range to pick up used practice balls.
• Clean all used golf balls and return them to storage.
• Assist golf professionals during lessons and club fittings.
• Safely move and set up portable sun awnings.
• Assist in operations of golf tournaments and group procedures.
• Assist in transporting golf clubs to other locations.
• Maintain knowledge of Sea Island services, activities, dining, shops, and local attractions to answer questions.
• Ensure guest satisfaction by meeting Sea Island standards and addressing concerns promptly.
• Maintain regular guests’ and members’ names and recognition.
• Complete Guest Problem Resolutions forms when applicable and follow up as needed.

Skills

Golf knowledge

Communication skills

Guest relations

Attention to detail

Teamwork

Flexibility

Education

High School Diploma or equivalent

Job description

Basic Job Function

Use your golf knowledge, excellent communication and guest relations skills to assist our members and guests when they arrive at the golf course. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Minimum Requirements

• Golf knowledge preferred
• High School Diploma or equivalent credentials preferred
• Excellent communication skills, both written and verbal
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities

• Greet guests and members as they arrive and promote a feeling of being welcome and appreciated
• Set up the practice range according to departmental standards
• Set up the teaching range according to departmental standards and the needs of the Teaching Professionals
• Drive the ball picker safely on the range to pick up used practice golf balls
• Clean all used golf balls and return them to the correct storage area
• Clean and neatly store all golf teaching and fitting equipment
• Assist golf professionals during lessons and club fittings
• Safely move and set up the portable sun awnings
• Assist golf professionals in the operation of golf tournaments and group procedures
• Assist in the transportation of golf clubs to other locations
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area
• Accountable for guest satisfaction by ensuring Sea Island’s standards are met; address guest concerns in a timely and efficient manner
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership