Retail Administration Supervisor - Lodge Golf Shop (Full Time)

Sea Island Company; Saint Simons Island (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sea Island Company seeks a Retail Administration Supervisor to oversee the daily retail operations of the Retail Office and Shop, ensuring smooth day-to-day functions and exceptional Five-Star guest service. You will lead scheduling, inventory, reporting, and merchandising while training staff and upholding Sea Island standards.

You will partner with the Retail Buyer, Inventory Coordinator, merchandisers, vendors, and golf operations teams to ensure product availability, strong visuals, and

Responsibilities

• Oversee daily retail operations of the Retail Office and Retail Shop.
• Manage staff scheduling and attendance, purchasing coordination, and inventory oversight.
• Prepare retail performance reports and ensure product availability and visual merchandising.
• Train and develop retail staff and promote adherence to Sea Island policies and Five-Star standards.
• Support retail needs for golf and member events, tournaments, and guest services.
• Collaborate with the Retail Buyer, Inventory Coordinator, merchandisers, vendors, and golf operations teams.

Job description

Reporting to the Lodge Golf Retail Buyer, you live and share your passion for genuine Southern hospitality and seek to always provide extraordinary guest experiences. You will manage and oversee the daily retail operations of the Retail Office and Retail Shop. You will be responsible for ensuring smooth day-to-day functions, supporting shop performance, scheduling, maintaining operational efficiency, and overseeing physical and inventory systems. You are a positive, detail-oriented and hands-on team leader that enjoys accomplishing a variety of tasks in a fast-paced environment. You are a gracious ambassador for Sea Island with every interaction that strives to build relationships with all of our guests and members. You support team members in providing friendly, attentive, and timely Five Star guest service.

The Retail Administration Supervisor supports the successful operation of the golf retail shops through administrative leadership, inventory oversight, purchasing coordination, reporting, merchandising support, and team development. This position provides guidance, training, and product training to retail staff while promoting adherence to departmental policies, procedures, and Five-Star Standards. Responsibilities include overseeing staff scheduling and attendance, managing purchase orders, monitoring inventory accuracy and stock levels, maintaining organized stockrooms, preparing retail performance reports, and collaborating closely with the Retail Buyer, Inventory Coordinator, merchandisers, vendors, and golf operations teams to ensure product availability, strong visual presentations, and efficient retail operations. The Retail Administration Supervisor also supports retail needs for golf events, member events, and tournaments, identifies opportunities to improve profitability and inventory performance, and stays current on industry trends that align with the Sea Island brand. Through strong organization, attention to detail, and a commitment to service excellence, this role directly enhances the guest experience by ensuring retail spaces are welcoming, well-stocked, visually appealing, and staffed by knowledgeable team members who deliver exceptional service and contribute to a seamless and memorable shopping experience.

You set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance. You follow and ensure all Sea Island safety protocols are consistently me through situational awareness of your surroundings. You are proactive in helping when needed and are willing to help with other areas or duties as requested. You form effective relationships and work closely with resort departments to maintain rapport and foster open communication. This includes coordination with key stakeholders including the leadership team of each vertical (Spa, Golf, Food and Beverage, etc.). You set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for safety, quality, timing, attendance, and appearance. You maintain a thorough knowledge of current services, amenities, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area. When needed or requested by leadership, you act to promptly resolve any concerns, coordinating necessary efforts through the appropriate departments and consistently follow-up to ensure resolution.