Outside Service Attendant - Lodge (Part-Time)

Sea Island Company; Saint Simons Island (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

Sea Island Company on Saint Simons Island, GA is seeking a friendly guest services associate to assist members and guests on arrival at the golf course, stage golf carts, and ensure a warm welcome in keeping with Sea Island hospitality.

You will maintain carts and equipment, support golf professionals, learn local offerings, and help guests with questions about activities, dining, shops, and area history while upholding company standards.

Qualifications

• Golf knowledge and guest-facing experience preferred.
• Excellent written and verbal communication.
• Able to adapt to a fast-paced environment and shift work.

Responsibilities

• Stage and prepare golf carts for daily play prior to guests' arrival.
• Store and clean clubs for all guests and members.
• Assist golf professionals in operation of golf tournaments and outings.
• Assist in transportation of golf clubs to other locations.
• Learn names and recognize regular guests and members.
• Maintain knowledge of guest services, dining options, shops, and local attractions to answer questions.
• Complete a Guest Problem Resolutions form when needed and follow up as required.
• Maintain cleanliness and organization in all work areas.
• Uphold departmental standards of quality and timing.
• Comply with company policies and procedures.
• Report equipment problems, safety hazards, or unsafe practices to supervisor.
• Attend scheduled meetings and contribute improvement suggestions.
• Willingness to perform other duties as delegated by leadership.

Skills

Golf knowledge

Excellent communication

Customer service

Flexibility

Professional appearance

Education

High School Diploma or equivalent

Job description

Basic Job Function
Use your golf knowledge, excellent communication and guest relations skills to assist our members and guests when they arrive at the golf course. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Basic Job Function
Use your golf knowledge, excellent communication and guest relations skills to assist our members and guests when they arrive at the golf course. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.
Use of Company Vehicle: Not designated to drive a company vehicle
Minimum Requirements

• Golf knowledge preferred
• High School Diploma or equivalent credentials preferred
• Excellent communication skills, both written and verbal
• Company policy requires that one must be 16 years of age or older to drive a company golf cart
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
  

Tasks/Responsibilities

• Stage and prepare golf carts for daily play prior to the guests' arrival
• Store and clean clubs for all guests and members
• Assist golf professionals in the operation of golf tournaments and outings
• Assist in the transportation of golf clubs to other locations
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership