Housekeeping Supervisor - Guest Experience Lead

Shanty Creek Ski and Golf Resort LLC; Kearney Township (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Shanty Creek Ski and Golf Resort LLC is seeking a Housekeeping Supervisor to lead daily housekeeping operations at our Bellaire, MI property. You will supervise staff, assign rooms and public areas, and ensure a consistently high standard of cleanliness and readiness for guests.

You will inspect work, coach team members, and coordinate with other departments to maintain smooth resort operations. Strong leadership, communication, and hospitality experience are essential for success.

Qualifications

• High school diploma or equivalent.
• At least one year of supervisory or leadership experience.
• Strong communication and organizational skills.
• Ability to work a flexible schedule based on business needs, including weekends and holidays.
• Hospitality management coursework (preferred).
• Previous supervisory experience in a hotel, resort, or similar hospitality environment.
• Experience with inventory management and scheduling systems.

Responsibilities

• Supervise and coordinate the daily activities of housekeeping employees.
• Assign and prioritize guest rooms, public areas, and other cleaning responsibilities based on operational needs.
• Conduct inspections of guest rooms and public areas to ensure cleanliness and quality standards are met.
• Provide direction, coaching, and support to housekeeping employees throughout the shift.
• Assist with training new employees on cleaning procedures, safety requirements, equipment use, and guest service expectations.
• Monitor housekeeping progress and adjust assignments as needed to support room readiness and operational priorities.
• Assist with maintaining appropriate levels of cleaning supplies, linens, and equipment.
• Report maintenance concerns, damaged equipment, and room issues to the appropriate department.
• Respond to guest questions and housekeeping-related concerns promptly and professionally.
• Support established safety, sanitation, and housekeeping procedures.
• Assist with employee attendance, performance, and workplace concerns as directed by management.
• Communicate staffing, room status, and operational concerns to Housekeeping leadership.
• Promote teamwork, professionalism, and a positive work environment.
• Perform other duties as assigned.

Skills

Leadership

Communication

Time management

Organizational skills

Problem-solving

Guest service

Staff coaching

Education

High school diploma or equivalent

Hospitality management coursework (preferred)

Tools

Inventory management systems

Scheduling systems

Job description

Shanty Creek Ski and Golf Resort LLC is seeking a Housekeeping Supervisor to lead daily housekeeping operations at our Bellaire, MI property. You will supervise staff, assign rooms and public areas, and ensure a consistently high standard of cleanliness and readiness for guests.

You will inspect work, coach team members, and coordinate with other departments to maintain smooth resort operations. Strong leadership, communication, and hospitality experience are essential for success.