Golf Ops Bag Attendant (Seasonal)

Grand Traverse Resort; Michigan; On-site; USD 24,000 - 32,000; Full time

Job summary

Grand Traverse Resort seeks a friendly Golf Cart Attendant to greet guests on arrival and departure, load and clean clubs, and place equipment on golf carts. You will ensure clubs are cleaned, stored properly, and returned in good condition.

Role involves assisting with bag storage, range duties, and daily outdoor work in varying weather. The position requires prompt, polite service and teamwork with fellow staff to maintain a positive guest experience.

Qualifications

• Previous knowledge of golf course operations and etiquette preferred.
• Customer service experience helpful.
• Must be able to communicate well with others and be a team player.

Responsibilities

• Greet golfers at the bag drop or in the parking lot as they arrive.
• Load player's clubs on a clean golf car with pencil, tees and towel.
• Direct players to the pro shop or other areas necessary.
• Clean and store golf cars, rental clubs, guest clubs and rental shoes.
• Organize and maintain condition of golf cars, rental clubs and rental shoes.
• Record the use of rental equipment and ensure equipment is returned in good condition.
• Give a positive impression of the operation to guests as they arrive and when they depart.
• Be prompt, ready, and very polite when greeting guests.
• Responsible for loading and unloading guests' clubs.
• Clean all clubs as guests arrive and leave.
• Assist in guest and member bag storage.
• Clean spike rack as needed.
• Check practice range, pick up range balls, stock balls for starters.
• Empty returnable cans/bottles and place in proper location.
• Clean trash cans at end of day.
• Count all golf cars and report missing items to Security.

Skills

Customer service

Communication

Team player

Politeness

Attention to detail

Job description

SUMMARY

This position is responsible for greeting golfing guests with a smile, carry and clean golf clubs, and place them on a clean golf cart upon a guest's arrival. It is also responsible for greeting the guests with friendly conversation at the conclusion of their round, cleaning their clubs and placing the clubs in their proper place; the car, bag drop or club storage area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet golfers at the bag drop or in the parking lot as they arrive
• Load player's clubs on clean golf car provided with pencil, tees and towel
• Direct players to the pro shop or other areas necessary
• Clean and store golf cars, rental clubs, guest clubs and rental shoes
• Organize and maintain condition of golf cars, rental clubs and rental shoes
• Record the use of rental equipment and to ensure that the equipment is returned in good condition
• Give positive impression of operation to guests as they arrive and to make sure guest leaves with a that impression
• Be prompt, ready, and very polite when you greet guests
• Responsible for loading and unloading guests clubs
• Clean all clubs as guests arrive and leave.
• To assist in guest and member bag storage
• Clean spike rack as needed
• Check practice range, pick up range balls when necessary, and to stock balls for starters
• Empty all returnable cans/bottles and place in proper location
• Clean trash cans out at the end of the day
• Count all golf cars at the end of the day and to inform Security of any are missing after completing a property search
• Pick up balls from driving range throughout and at the end of the day
• Wash all range balls every night
• Maintain good rapport with fellow employees and reflect positive attitude.
• Complete all assignments requested of you.
• Keep entire work area clean and organized at all times
• Must follow proper grooming and dress standards set forth by the Employee Handbook.
• Maintain open line of communication with supervisor.
• Must understand and abide by environmental practices of the Resort.
• Any other duties deemed appropriate by the Director of Golf Operations or Outside Supervisor

EDUCATION/EXPERIENCE

Previous knowledge of golf course operations and etiquette preferred. Customer service experience helpful.

OTHER SKILLS AND ABILITIES

Must be able to communicate well with others and be a team player

TYPICAL PHYSICAL DEMANDS

Must be able to lift and carry 50 lbs. Walking, running, and standing for long periods of time may be encountered in this position.

TYPICAL MENTAL DEMANDS

May encounter customer complaints and must be able to resolve in the proper manner with tact and professionalism. Will encounter very busy periods where many people using bag drop or arriving for golf at the same time, must be able to methodically deal with this demand.

WORKING CONDITIONS

This position is primarily outside and requires working in conditions including hot and cold temperatures, rain, snow, and wind. The hours for this position vary and can range anywhere from 5:00 am until 11:00 pm.