Golf Operations Manager

Club Altamira; Homestead (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off (PTO)

Job summary

Club Altamira in Homestead, FL seeks a Golf Operations Manager to oversee the club's entire golf operation, plan events, manage the golf shop, and ensure interdepartmental communication to keep members informed.

The role requires an AA or 3–5 years related experience, PGA member or Level II PGM, and proficiency with POS, Golf Genius, and tee time systems. Bi-lingual (English/Spanish) preferred.

Qualifications

• AA degree or equivalent, or 3–5 years related experience.
• PGA member or Level II PGM completion.
• Experience with computerized POS, Golf Genius, and tee time systems.
• Bi-lingual preferred (English and Spanish).

Responsibilities

• Oversee golf operations including tournaments, tee sheets, merchandise inventory, range operations, player service operations, and cart fleet.
• Assist in budgeting and day-to-day tracking of the budget and business plan; help control expenses vs revenues.
• Create a member service-oriented atmosphere that promotes golf and meets member needs with high customer service.
• Collaborate with club management daily to ensure timely communication and good working relationships.
• Prepare work schedules and assign associates areas of responsibility.
• Perform payroll tasks, adjust hours, and monitor for productivity and overtime.
• Provide leadership and vision to golf staff and prepare them for career advancement.
• Hire, train, plan, assign, direct work; evaluate performance and address issues.
• Ensure orientation and ongoing training for new associates.
• Monitors business volume forecast and plans in workforce, costs, and other expenses.
• Implements and maintains excellent service to achieve member satisfaction.
• Incorporates safe work practices and maintains reliable attendance.

Skills

Bi-lingual (English/Spanish)

Education

AA degree or equivalent

PGA member or Level II PGM

Tools

POS systems

Golf Genius

Tee time system

Job description

Overview

The Golf Operations Manager oversees the club's entire golf operation to provide the highest standards of excellence for member engagement. This role plans and coordinates a golf event season for the membership, manages the golf shop retail operation, and ensures proper communication between departments while keeping members well informed.

Experience Required

• Associate's degree (AA) or equivalent from a two-year college, or three to five years related experience and/or training; or equivalent combination of education and experience.
• Must be a PGA member or have completed Level II of the PGM program.
• Experience with computerized POS, Golf Genius, and tee time system.
• Bi-lingual preferred (English and Spanish).

Essential Responsibilities

• Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, and cart fleet.
• Assists in the development and day-to-day tracking of the budget and business plan and helps control expenses in relation to revenues.
• Creates a member service-oriented atmosphere that promotes the game of golf and meets member needs while ensuring associates provide a high level of customer service.
• Works closely with club management daily to ensure timely communication and establish good working relationships.
• Prepares work schedules and assigns associates areas of responsibility.
• Performs payroll tasks as scheduled, makes adjustments prior to submitting to payroll, and monitors hours to maximize productivity and minimize overtime.
• Provides leadership and vision to golf staff, building people and preparing them for career advancement.
• Interviews, hires, trains, plans, assigns, and directs work; evaluates performance; rewards and disciplines associates; addresses complaints and resolves problems.
• Ensures effective orientation and training are given to each new associate and develops ongoing training programs.
• Monitors business volume forecast and plans accordingly in areas of workforce, productivity, costs, and other expenses.
• Implements and maintains excellent service to achieve member satisfaction.
• Incorporates safe work practices in job performance.
• Maintains regular and reliable attendance.
• Performs other duties as required.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match (19 years of age and older).
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.