Golf Guest Service Associate — Premier Guest Experience

Oki Golf; Redmond (WA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Golf benefits for free play

50% discount on shift meals

25% discount for you and up to fourgu?

Flexible work environment

401K with company match

Paid sick time

Team Member Referral Program

Job summary

The Golf Club at Redmond Ridge, operated by Oki Golf, seeks friendly Guest Service Team members to deliver first-class guest experiences and support a busy course. You will greet guests, assist with carts, stay informed on daily events, and upsell as appropriate while upholding a neat, professional appearance.

Roles include Equipment Drop Attendant, Equipment Runner, Practice Facility Host, First Tee Host and Player Assistant, with shifts including weekends/holidays.

Qualifications

• Must be highly service focused with a desire to engage with guests.
• Ability to respond to common inquiries or complaints from guests, team members, or supervisory personnel.
• Ability to legibly write the names of guests and type them out on the keyboard.
• Ability to define problems, collect data, establish facts, and draw valid conclusions as to course of action.

Responsibilities

• Provide exceptional service in multiple guest-facing roles (Equipment Drop Attendant, Equipment Runner, Practice Facility Host, First Tee Host, Player Assistant).
• Greet guests within 15 feet with a robust welcome and willingness to assist.
• Upsell at every opportunity by informing guests of additional items available for purchase and your recommendations.
• Maintain a clean appearance and uniform at the start of each shift.
• Keep knowledge of daily events, hours of operation, pace of play, and group event details.
• Communicate pertinent information to team and supervisory staff.
• Perform other tasks as assigned.

Skills

Customer service

Guest engagement

Initiative

Fast-paced environment

Attention to detail

Inquiry handling

Legible name entry

Problem solving

Education

High school diploma or GED

Job description

The Golf Club at Redmond Ridge, operated by Oki Golf, seeks friendly Guest Service Team members to deliver first-class guest experiences and support a busy course. You will greet guests, assist with carts, stay informed on daily events, and upsell as appropriate while upholding a neat, professional appearance.

Roles include Equipment Drop Attendant, Equipment Runner, Practice Facility Host, First Tee Host and Player Assistant, with shifts including weekends/holidays.