Golf Shop Guest Experience Lead

Oki Golf; Newcastle (WA); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Golf benefits for free play, guestPass

50% discount on shift meals

25% discount for you and up to four of

Flexible work environment

401K with company match

Paid sick time

Team Member Referral Program

Medical/dental/vision/telehealth (Full

FSA options

Company-paid life insurance and LTD

Paid vacation

Holiday pay

Résumé du poste

The Golf Club at Newcastle, operated by Oki Golf, is seeking a Golf Shop Assistant to manage daily shop operations and collaborate with the Head Golf Professional to deliver exceptional guest service. You will support targets, use golf shop systems, and promote Oki Golf programs.

Responsibilities include greeting guests, answering calls, aiding tournaments, and maintaining clean, professional appearance while driving sales and guest satisfaction across all eight Oki courses.

Qualifications

• Ability to work well under pressure while balancing multiple priorities in public view.
• Passion for serving guests and satisfaction.
• Comfort with a fast-paced environment and continuous improvement.
• High work standards, attention to detail, accuracy, and timeliness.

Responsabilités

• Assist the Golf Shop in achieving targets and maximize the tee sheet.
• Use golf shop systems efficiently.
• Greet guests, provide a sincere welcome, and invite return.
• Answer the phone within 3 rings.
• Assist guests during their time in the shop in a friendly, courteous manner.
• Assist with tournament operations as directed by the Tournament Coordinator and/or Golf Professionals.
• Maintain effective communication between all staff regarding course operations.
• Lead by example in performance, motivation, and engagement.
• Use suggestive selling to ensure guests have everything for their round and amenities.
• Assist in achieving targets for retail revenues.
• Educate guests on Oki Golf program offerings.
• Maintain a clean appearance and wear uniform at shift start.
• Keep environment clean and free of clutter.
• Know hours, pace of play, events, and FAQ details.

Connaissances

Guest service

Attention to detail

Time management

Fast-paced

Golf business knowledge

Formation

BA or higher preferred

Description du poste

The Golf Club at Newcastle, operated by Oki Golf, is seeking a Golf Shop Assistant to manage daily shop operations and collaborate with the Head Golf Professional to deliver exceptional guest service. You will support targets, use golf shop systems, and promote Oki Golf programs.

Responsibilities include greeting guests, answering calls, aiding tournaments, and maintaining clean, professional appearance while driving sales and guest satisfaction across all eight Oki courses.