Golf Experience Associate

Five Iron Golf; Baltimore (MD); On-site; USD 11,000 - 16,000; Part time

Benefits offered by this job

Health, Dental, and Vision insurance

Long and Short Term Disability

401K

Meals while working are included

Job summary

Five Iron Golf in Baltimore is seeking a part-time Golf Experience Associate to host guests from check-in to check-out and create an engaging, fun environment. You will showcase our golf simulator technology, guide guests through experiences, and cross-sell leagues, memberships, swing evaluations, and club fittings.

The role emphasizes upbeat energy, strong customer service, and teamwork in a fast-paced setting.

Qualifications

• Guest service or hospitality experience preferred but not required.
• Ability to stand, walk and bend for long periods.
• Must obtain proper licensing/certifications for food/beverage handling.
• Proficient oral communication skills and upbeat energy are essential.

Responsibilities

• Provide a fun golf experience from check in to check out.
• Gamify the experience for fun and energy.
• Take pride in each Guest’s enjoyment at Five Iron Golf.
• Be the in-house expert on golf simulator technology and showcase Five Iron Golf offerings.
• Connect guests with leagues, memberships, swing evaluations, and club fittings.
• Maintain knowledge of food and beverage offerings and other products.
• Keep the facility clean and presentable.

Skills

Customer service

Oral communication

Teamwork

Tools

Golf simulators

Job description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf experience, acting as their host to ensure satisfaction and engagement. You'll focus on making sure they enjoy all the fun that golf and Five Iron have to offer!

Responsibilities Include But Not Limited To The Following

• Provide a fun golf experience from check in to check out
• Gamify the experience for fun and energy
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf
• Serve as the in-house expert on our golf simulator technology and use your expertise to ensure guests have the best possible experience, highlighting everything Five Iron Golf has to offer
• Connect guests with other offerings in the Five Iron catalog, such as leagues, memberships, swing evaluations, and club fittings
• Maintain extensive knowledge of our food and beverage offerings
• Maintain up-to-date knowledge of all of our products and business lines
• Maintain a clean and presentable facility

Required Qualifications

• Golf, Sales and/or hospitality experience encouraged but NOT required
• Strong customer service skills
• Upbeat energy and enthusiasm
• Positive attitude
• Ability to work in a fast paced environment and work with a team
• Ability to stand, walk and bend for long periods of time
• Proficient oral communication skills
• Ability to lift up to 50 lbs
• Must obtain proper licensing/certifications for food/beverage handling

Benefits (*applies only to full-time employees):

• Health, Dental, and Vision insurance*
• Long and Short Term Disability*
• Accident and Critical Illness Insurance*
• 401K *
• Meals while working are included for free

Pay: $10 / hr + tips and commission

Job Type: Part-time, non-exempt

Hours: Vary by week; Weekday afternoons/nights, and weekends

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.