Golf Club Services & Front‑End Specialist

pgatoursuperstore; Harmonville (PA); On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore in Harmonville, PA is seeking a Club Services Associate to perform re-gripping, re-shafting, loft/lie adjustments, and front-end duties. They will diagnose club issues, explain repair options, and document service orders to support inventory and customer experience.

The role emphasizes world-class service, accurate records, and a safety-conscious work environment. Flexible schedule, including nights, weekends, and holidays, is required to meet store needs.

Qualifications

• Strong listening and interpersonal skills; clear verbal and written communication; ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High School Diploma or equivalent.
• 2+ years in retail materials handling, club repair or similar experience preferred.

Responsibilities

• Engage with customers and provide world-class service leveraging PGATSS Service behaviors.
• Execute all Club Services such as re-gripping, re-shafting, loft & lie measurements/adjustments.
• Handle front-end operations like returns, exchanges, gift cards, loyalty rewards, and promotions.
• Maintain premier merchandise presence to drive sales and customer experience.
• Ensure Club Services and Front-End areas and equipment are well-maintained.
• Communicate repair options, costs, and timelines clearly to customers.
• Document repair orders and track work progress via the Golf & Tennis Services App.

Skills

Communication

Computer skills

Organization

Education

High School Diploma

Tools

Microsoft Office

Job description

PGA TOUR Superstore in Harmonville, PA is seeking a Club Services Associate to perform re-gripping, re-shafting, loft/lie adjustments, and front-end duties. They will diagnose club issues, explain repair options, and document service orders to support inventory and customer experience.

The role emphasizes world-class service, accurate records, and a safety-conscious work environment. Flexible schedule, including nights, weekends, and holidays, is required to meet store needs.