Golf Club Service Specialist

PGA TOUR Superstore; Vernon Hills (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

PGA TOUR Superstore is seeking a Club Services Associate in Vernon Hills, IL. The role involves performing club services, re-gripping and re-shafting, and managing front-end operations to enhance customer experience.

You will diagnose club issues, communicate repair options and timelines, and maintain accurate service records, while upholding safety and ethical standards in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent.
• 2+ years in retail materials handling, club repair or similar experience preferred.
• Must be able to stand for extended periods, climb ladder, move store, lift 30 lb boxes.

Responsibilities

• Engage with every Customer and provide world-class service.
• Execute all Club Services including re-gripping, re-shafting, loft and lie measurements.
• Handle Front-End operations such as returns, exchanges, gift cards, promotions and discounts.
• Maintain premiere merchandise presentation to drive sales and customer experience.
• Ensure Club Services and Front-End areas are maintained and operational.
• Provide repair option costs and timelines clearly to customers.
• Document repair orders and track work progress for inventory records.

Skills

Communication

MS Office

Organization

Accountability

Business Acumen

Education

High School Diploma

Tools

Microsoft Office

Job description

PGA TOUR Superstore is seeking a Club Services Associate in Vernon Hills, IL. The role involves performing club services, re-gripping and re-shafting, and managing front-end operations to enhance customer experience.

You will diagnose club issues, communicate repair options and timelines, and maintain accurate service records, while upholding safety and ethical standards in a fast-paced retail environment.