Gold's Gym General Manager

Gold's Gym - East Tennessee LLC; Chattanooga (TN); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Employee discounts

FREE gym membership (attend classes)

Job summary

Gold's Gym - East Tennessee LLC in Chattanooga is seeking a General Manager to lead gym operations, sales processes, and staff performance. You will oversee budgets, drive member acquisition, and ensure exceptional customer service in a fast-paced retail fitness environment.

The role emphasizes leadership, accountability for P&L, scheduling, training, and delivering daily results while promoting a positive member experience and club growth. Must have strong communication skills.

Qualifications

• High School diploma with five years professional experience; college degree preferred.
• Fitness industry experience preferred but not required.
• Be promotionally-oriented and able to direct sales through outreach programs.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Associate or Bachelor’s degree in business or related field with two years of management experience preferred.
• Current CPR Certification.

Responsibilities

• Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff.
• Provide effective decision making regarding customer service issues.
• Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed.
• Responsible for ensuring that the facility is clean and operationally sound.
• Manage gym operational budget and oversee the sales process and systems.
• Monitor the hiring, training and scheduling of all gym level staff.
• Train and mentor subordinates and delegate responsibilities to the Sales Manager.
• Oversee disciplinary actions involving all gym level employees.

Skills

Customer service orientation

Sales leadership

Budgeting & P&L

Staff training & development

Leadership

Communication

Education

High School diploma

Associate or Bachelor's degree in business or related field

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Bonus based on performance
• Employee discounts
• FREE gym membership (attend classes for free too)
• Dailypay (get your paycheck BEFORE payday)
• Teladoc
• Holiday Pay
• Personal Training Discount
• Medical, Dental, and Vision Healthcare Plans
• Basic and Voluntary Life & AD&D
• 20% Retail/Concessions Discount

Earning potential is uncapped. You get commission for every membership that you sign up! With flexible schedules to meet a wide variety of needs, come in and talk with us today to learn how this could be the right opportunity for you.

General Manager

Management Duties

• Properly manage and maintain gym operational budget
• Responsible for overseeing the sales process and systems
• Manage, monitor, and evaluate the performance of all gym-related managers.
• Monitor the hiring, training and scheduling of all gym level staff.
• Train and mentor subordinates
• Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through the Sales Manager.
• Responsible for managing disciplinary actions involving all gym level employees.

Operational Duties

• Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff.
• Provide effective decision making regarding customer service issues.
• Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed.
• Responsible for ensuring that the facility is clean and operationally sound.

Job Qualifications

• High School diploma with five years professional experience. College degree preferred.
• Fitness industry experience preferred but not required.
• Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Associate or Bachelor's degree in business or related field with two years of management experience preferred.
• Current CPR Certification.