General Manager

Gold's Gyms Of The Carolinas; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Free Education and Credits towards CEC

Discounts on Certifications

Commission & Bonus Structure

Free Gold's Gym Membership to our 
loc

20% Employee Discount on clothing and

Medical Benefits

401k

7 Paid Holidays + Vacation Pay

Growth Opportunities Across Our Expans

Job summary

Gold's Gyms Of The Carolinas in Charlotte, NC seeks a capable Management professional to oversee operations and sales for multiple gym locations. You will manage budgets, staff performance, and create development plans while maintaining top-notch customer service in a high-volume retail environment.

Responsibilities include supervising hiring, training, scheduling, and disciplinary actions, planning monthly events, and ensuring the facility remains clean and operational.

Qualifications

• Five years of professional experience with a high school diploma; college degree preferred.
• Fitness industry experience preferred but not required.
• Promotionally-oriented with ability to direct sales through outreach programs.
• Strong customer service orientation with proven results.
• Knowledge of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial leadership style with drive for excellence.
• Two years of management experience preferred with associate or bachelor’s degree.

Responsibilities

• Manage and maintain gym operational budget.
• Oversee the sales process and systems.
• Monitor, evaluate, and develop gym managers and staff.
• Hire, train, and schedule gym staff; mentor subordinates.
• Delegate and monitor sales responsibilities through Sales Manager.
• Handle disciplinary actions for gym employees.
• Deliver high-level customer service in a busy retail environment.
• Plan and promote monthly gym events using corporate marketing assets.
• Ensure facility cleanliness and operational soundness.

Skills

Budget management

Sales leadership

Staff development

Customer service

Event planning

Disciplinary actions

Education

High School diploma

College degree preferred

Associate/Bachelor's in business

Job description

Management Duties:

• Properly manage and maintain gym operational budget
• Responsible for overseeing the sales process and systems
• Manage, monitor, and evaluate the performance of all gym-related managers.
• Monitor the hiring, training and scheduling of all gym level staff.
• Train and mentor subordinates
• Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through the Sales Manager.
• Responsible for managing disciplinary actions involving all gym level employees.

Operational Duties:

• Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff.
• Provide effective decision making regarding customer service issues.
• Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed.
• Responsible for ensuring that the facility is clean and operationally sound.

Job Qualifications:

• High School diploma with five years professional experience. College degree preferred.
• Fitness industry experience preferred but not required.
• Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Associate or Bachelor's degree in business or related field with two years of management experience preferred.
• Current CPR Certification

Benefits:

• Free Education and Credits towards CECs
• Discounts on Certifications
• Commission & Bonus Structure
• Free Gold's Gym Membership to our locations
• 20% Employee Discount on clothing and products
• Medical Benefits
• 401k
• 7 Paid Holidays + Vacation Pay
• Growth Opportunities Across Our Expanding Gold's Gym Network

RELOCATION ASSISTANCE IS NOT PROVIDED