Gold's Gym General Manager

goldscareers; Chattanooga (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Bonus based on performance

Employee discounts

FREE gym membership (attend classes)

Dailypay

Teladoc

Holiday Pay

Personal Training Discount

Medical, Dental, and Vision Healthcare

Life & AD&D

20% Retail/Concessions Discount

Job summary

Gold’s Gym in the United States is seeking a General Manager to oversee gym operations, sales processes, and a high-performing staff. You will drive customer service excellence, manage budgets, and ensure the facility operates at peak performance.

The role requires leadership, strong communication, and a track record in sales-driven management. Expect an emphasis on health, sanitation, and customer experience across a busy fitness environment.

Qualifications

• High School diploma with five years professional experience; college degree preferred.
• Fitness industry experience preferred but not required.
• Be promotionally-oriented and able to direct sales through outreach programs.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with open, participative leadership and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• 2 years of management experience preferred with an associate or bachelor’s degree in business or related field.
• Current CPR certification.

Responsibilities

• Properly manage and maintain gym operational budget.
• Oversee the sales process and systems.
• Manage, monitor, and evaluate the performance of all gym-related managers.
• Monitor the hiring, training and scheduling of all gym level staff.
• Train and mentor subordinates.
• Delegate, monitor and evaluate sales team responsibilities through the Sales Manager.
• Manage disciplinary actions involving all gym level employees.
• Provide and maintain the highest level of customer service in a high volume retail environment.
• Make effective decisions regarding customer service issues.
• Plan and promote monthly gym events with support from corporate marketing.
• Ensure facility is clean and operationally sound.

Skills

Sales leadership

Customer service

Leadership

Communication skills

Budgeting & P&L

Operations management

CPR certification

Education

Bachelor's degree in business or related field

Associate degree acceptable with experience

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Bonus based on performance
• Employee discounts

Since 1965, no gym has been responsible for more life-changing transformations and fitness achievements than Gold’s Gym. Gold’s Gym is an international brand that focuses on Sales, Service, and Sanitation. Every kind of person comes to our gyms, and every kind of person can transform their life. Come be a part of this success story!

Gold’s Gym prides itself on its cleanliness and attention to sanitation. It is one of the pillars of expectations across the globe. We are looking for individuals who share the same priorities to ensure Gold’s Gym leads the industry in cleanliness.

Do you believe in the importance of health and wellness?

Are you passionate about being a part of the future of fitness?

Some of the benefits offered include:

• FREE gym membership (attend classes for free too)
• Dailypay (get your paycheck BEFORE payday)
• Teladoc
• Paid Time Off
• Holiday Pay
• Personal Training Discount
• Medical, Dental, and Vision Healthcare Plans
• Basic and Voluntary Life & AD&D
• 20% Retail/Concessions Discount

Earning potential is uncapped. You get commission for EVERY membership that you sign up!

General Manager

Management Duties:

• Properly manage and maintain gym operational budget
• Responsible for overseeing the sales process and systems
• Manage, monitor, and evaluate the performance of all gym-related managers.
• Monitor the hiring, training and scheduling of all gym level staff.
• Train and mentor subordinates
• Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through the Sales Manager.
• Responsible for managing disciplinary actions involving all gym level employees.

Operational Duties:

• Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff.
• Provide effective decision making regarding customer service issues.
• Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed.
• Responsible for ensuring that the facility is clean and operationally sound.

Job Qualifications:

• High School diploma with five years professional experience. College degree preferred.
• Fitness industry experience preferred but not required.
• Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Associate or Bachelor's degree in business or related field with two years of management experience preferred.
• Current CPR Certification