GNOC Tier II Incident Management Technician

Leidos Inc; Chantilly (VA); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos Inc in the Chantilly, VA area seeks a Tier II Incident Management Technician to support computer data communications, providing network event management and incident troubleshooting. This role relies on expertise with ServiceNow, Microfocus, and Riverbed to identify and resolve incidents quickly.

Work is on a Panama Day shift (6am–6pm) supporting LAN/WAN devices, topology validation, and asset management. Must have TS/SCI with CI Poly and DoD 8570 IAT Level 2 credentials.

Qualifications

• Ten years of combined work history and education are required.
• Experience with network incident management and troubleshooting.
• Knowledge of OSI model layers 1–3 and VLANs is essential.
• Experience coordinating with vendors and service providers is a plus.

Responsibilities

• Respond to and resolve incident tickets within ServiceNow.
• Support installation and maintenance of LAN/WAN devices.
• Administer networks including hardware, software and configurations.
• Coordinate network maintenance, repairs, or upgrades.
• Validate topology drawings and update asset records.
• Troubleshoot OSI layers 1–3 and MPLS across WAN.
• Configure VLANs and inter-site routing.
• Evaluate new network technologies for integration.
• Develop testing methods for LAN/WAN performance.
• Communicate with vendors to resolve incidents.

Skills

Incident management

Network troubleshooting

LAN/WAN concepts

Vendor coordination

Education

DoD 8570 IAT Level 2

Tools

ServiceNow

Microfocus

Riverbed

Job description

The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technician to support computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks. This is a day time Panama Shift with a 6am-6pm schedule.

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
• Respond to, update, and resolve incident tickets within ServiceNow.
• Administer networks including hardware, systems software, applications software, and all hardware configurations.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs))
• Modify and troubleshoot layer three routing across the enterprise network.
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
• Diagnose hardware and software problems and coordinate the replacement of defective components.

Requirements

• Required Clearance: TS/SCI with Poly
• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a doctorate and 3 years, a master's and 4 years, a bachelor's and 6 years, an associates and 8 years or HS diploma and 10 years.
• Additional required qualifications include compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.

Clearance Required

• All candidates must have an active TS/SCI with CI Poly at time of consideration.

Pay Range: Pay Range $73,450.00 - $132,775.00

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.