GMC Parts Advisor

Schumacher Auto Group; West Palm Beach (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401K Savings Plan

Paid Time Off

Job summary

A family-owned automotive dealership is seeking a GMC Parts Advisor to enhance customer service in West Palm Beach. The ideal candidate will possess excellent communication and analytical skills, with a solid understanding of the parts sales process. Responsibilities include assisting customers both over the phone and in person, fostering strong customer relationships, and fulfilling special-order requests. Candidates must be self-starters with a positive demeanor and a high school diploma or GED, along with a valid driver's license.

Qualifications

• Must have a valid driver's license and a clean driving record.
• Self-starter with a positive attitude and high integrity.
• Ability to learn new technology and repair procedures.

Responsibilities

• Assist customers via phone, email, and in person.
• Build and sustain customer relationships.
• Document and submit special-order requests.

Skills

Excellent phone etiquette skills

Effective analytical skills

Knowledge in automotive repair and maintenance

Education

High School Diploma or GED

Tools

DMS system (preferably CDK)

MS Office (Outlook, Excel, Word)

Job description

Position Title: GMC Parts Advisor

Location: West Palm Beach

JOIN OUR SCHUMACHER FAMILY

Are you ready to drive your passion for automobiles to the next level? We're seeking a dynamic Automotive Parts Advisor to join our team and fuel our commitment to excellence. As the go‑to expert in our dealership, you'll be the engine behind our customer service experience, providing unparalleled support and guidance in selecting the perfect parts for their automotive needs.

In this role, you'll dive deep into the heart of the automotive world, harnessing your expertise to decode complex part numbers and configurations. Your keen eye for detail and knack for problem‑solving will ensure that every customer receives the perfect solution, transforming their automotive dreams into reality.

But it's not just nuts and bolts – it's about forging meaningful connections with our customers. You'll be the trusted adviser they turn to, building lasting relationships that drive loyalty and repeat business.

So, if you're ready to ignite your career and become a pivotal player in the automotive industry, buckle up and join us on this exhilarating ride. Your journey starts here – let's hit the road together!

Schumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our customers. With a strong focus on customer service, we have grown to be one of the top brands in South Florida. Schumacher carries a wide variety of vehicles, including Lincoln, Volkswagen, Infiniti, Volvo, Subaru, Chrysler, Dodge, Jeep, and Ram to name a few.

Requirements

Why Choose Us? Here's just a few to mention…

• Brand Icon Company in business for over “52 years.”
• Comprehensive Health Benefits Program to include – Low rates for high and low-deductible medical plans with United Health Care a nationwide carrier; Met Life Dental Insurance; Met Life Vision Insurance
• Free Basic Life Insurance
• Supplemental Insurance (STD/LTD, Life Insurance, Legal Consultative Services, Health Savings Account)
• Employee Assistance Program (Consulting Services, Work/Life Balance Support)
• 401K Savings and Retirement plan with company match
• Paid Time Off to include vacation time, sick time, major holidays, bereavement leave
• Family Fund, a company contribution to support employees with medical hardships
• Degrees at Work Program; earn your Bachelor’s or Master’s degree along with books for FREE at our Delray location
• Discounts to our employees on vehicles, service, and parts
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

If you are looking to make a difference and want to join a family company that appreciates and cares for its employees by rewarding hard work and commitment, Schumacher is the place.

Position Description

The Parts Advisor is responsible for selling parts and accessories to parts customers and actively solicits accounts.

ESSENTIAL JOB RESPONSIBILITIES

• GMC experience is a must**
• Assist front and back counter, retail customers, via phone, email, and in person.
• Build and sustain customer relationships with a friendly personality.
• Promote all brands and programs to customers.
• Working knowledge of the parts sales process from start to finish.
• Document and submit a special‑order request.
• Excellent phone etiquette skills.
• Other duties or projects as assigned by Management.

WHO ARE WE LOOKING FOR?

• High School Diploma or GED required.
• Must have a valid driver’s license and clean driving record.
• Self-starter, great attitude, high integrity, and energy.
• Professional appearance.
• Dependable transportation.
• Knowledge in all aspects of automotive repair and maintenance helpful.
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Ability to learn new technology and repair and service procedures and specifications.
• Ability to work some scheduled Saturday’s.
• Experience with a DMS system, preferably CDK, and MS Office Outlook, Excel, and Word preferred.

All applicants must pass pre‑employment testing to qualify for employment.

Pre‑Employment testing includes a successful background check and drug testing.

Education/Requirements

• High school or equivalent

Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.