GM, Social Golf: Lead Guest Experience & Growth

Five Iron Golf NYC LLC; City of Rochester (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Long and Short-Term Disability

Accident and Critical IllnessInsurance

401(k)

Job summary

Five Iron Golf NYC LLC is seeking a General Manager - Social to lead the social operations across the location. The role includes driving revenue through simulator rentals, food and beverage sales, and league offerings, while recruiting and coaching the social staff to deliver outstanding guest experiences.

You will oversee all social-side operations, including leagues, events, and staff scheduling, ensuring compliance with health and safety laws and maintaining a high standard of service and

Qualifications

• 5+ years of hospitality management experience with at least 3 recent years as Assistant General Manager or General Manager.
• Strong leadership ability and willingness to lead by example.
• Excellent communication, time management, and organizational skills.
• Upbeat energy and enthusiasm and a positive attitude.
• Ability to think on your feet and manage customer expectations.
• Ability to work in a fast-paced environment.
• Availability to be present in the space on evenings, weekends and holidays.
• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs.
• Ability to obtain proper licensing and certifications for the location.

Responsibilities

• Drive revenue through Simulator Rentals, Food and Beverage Sales, and League sales.
• Recruit, hire, and train (or oversee the recruiting, hiring, and training) of social staff.
• Actively evaluate employee performance to ensure daily business needs are met.
• Manage and oversee all operations of the social side of the business, including leagues, simulator rental experiences, event execution, facilities maintenance, food & beverage service, and social staff scheduling.
• Take pride and ownership of each Guest’s enjoyment at Five Iron Golf, ensuring above-and-beyond service standards for all staff.
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings.
• Manage the Social P&L of the location, efficiently operating the space by monitoring and reducing labor and other operating costs.
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement and local marketing efforts.
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
• Collaborate effectively with team members to align efforts and achieve business goals.
• Clearly and effectively communicate location needs to corporate representatives.
• Ensure that the location adheres to health and safety regulations and operates in compliance with all local laws, including alcohol service laws.

Skills

Hospitality management

Leadership

Communication

Time management

Organizational skills

Evenings/weekends availability

Job description

Five Iron Golf NYC LLC is seeking a General Manager - Social to lead the social operations across the location. The role includes driving revenue through simulator rentals, food and beverage sales, and league offerings, while recruiting and coaching the social staff to deliver outstanding guest experiences.

You will oversee all social-side operations, including leagues, events, and staff scheduling, ensuring compliance with health and safety laws and maintaining a high standard of service and